Dir, Area Replenishment (onsite)

Responsibilities

• Own and manage all replenishment related performance metrics for your Area.
• Engage in Area-level staff meetings on replenishment performance and issue resolution.
• Represent replenishment at Area staff meetings & own all follow-ups.
• Drive improved performance on the key metrics and provide timely updates to the Area staff on these efforts:
• Target Service Levels: Track and monitor customer service levels for your Area across all categories. Serve as the single point of contact for service requests.
• Optimal Days Inventory on Hand (DIOH): Monitor inventory trends in your Area and work with Buyer team to determine corrective actions for over/under positions.
• Spoilage & Inventory Adjustment: Track and monitor spoilage, F2F, Inventory cost change (ICC), etc. across all categories.
• Freight Optimization: Manage optimal order patterns and volume to maximize freight savings, while meeting inventory goals.
• Replenishment Execution: Oversee all replenishment and inventory management activities in your Area.
• Inventory Management: Oversee Area Buyers to manage inventory health i.e., gap to target DIOH levels; highlight issues with DIOH target to our Replenishment Center of Excellence (COE).
• Purchase Order (PO) Management: Oversee Area Buyers to ensure POs are issued timely to our vendors with high reliance on Suggested Order Quantities (SOQ) and optimal parameters.
• Root Causing Stock Outs: Actively work with buyer team to root cause and address major stock outs & anticipated shorts; finalize recovery actions for long term outages.
• Replenishment Operations: Oversee Operations Support Specialists to ensure timely updates / changes to the POs and arrival to the DCs; help escalate issues to transportation, DC operations and merchandising teams for significant supply delays; work with buyers to communicate major issues to Sales and Replenishment leadership.
• Billing and Costing: Work with Buyer team to resolve discrepancies through CASIS.
• Area Operations: Provide local ownership & accountability for overall service performance and special events.
• Service Requests: Ensure Replenishment related service requests are assigned timely to the correct Support Specialists and actioned within the response SLA; Work with Buyer team to determine allocation priorities for significantly constrained items.
• Supporting Area Sales: Work with your Buyers and Support Specialist team to ensure local sales events are well supported and orchestrated; Partner with Sales and Merchandising to manage demand forecast and ensure preparedness for key events.
• Customer & Items Transitions: Oversee major customer transitions (start-up & ramp-down) and assortment transitions by providing Buyer team with the needed process expertise and facilitating cross-functional support.
• Area Specific Service Issues: Triaging & resolving acute/ seasonal challenges, e.g., hurricanes, fire business, education ramp-up, etc.

Team Leadership Responsibilities

• Oversee, manage, and monitor all Replenishment activities of your team.
• Ensure coordination and information flow between Buyers & Support Specialists.
• Build a strong culture of customer service, collaboration, performance, and continuous improvement within your team.
• Provide coaching and process guidance to your team; when needed, work closely with Center of Excellence (COE) teams to bring the required expertise.
• Provide regular 1x1 feedback to your team based on cross-functional inputs.

Process & Continuous Improvement Responsibilities

• Coach the Buyer team to drive high reliance and trust on systems (e.g., SCPO) for planning and buying activities.
• Capture team feedback and escalate to COE and systems team to fix parameters and/ or configuration.
• Identify required process, analytics, and system training needs within your team; work with Replenishment leadership and COE to co-develop those competencies and bring those trainings to your team.
• Assume subject matter expertise in certain process Areas by helping build process playbooks, driving process excellence and conducting trainings.
• Share your findings, operational learnings, and process improvement opportunities with your peer group and Replenishment Center of Excellence (COE).

Supervision

• Responsible for the Buyers, Replenishment Leads, and Operations Support Specialists for your Area.

Relationships

• Reports into the Senior Director, Region Replenishment, who oversees replenishment for the entire Region.
• Interacts with the Region Replenishment leader on a frequent basis to update on Area level performance as well as engage on key issues that need leadership involvement to resolve or escalate.
• Works closely with Area leadership team, including the Area President; you will be a key member of the Area leadership staff meetings and represent replenishment as function on that meeting.
• Works closely with: Merchandising, DC Operations, Local Sales, Transportation, Finance & Costing, National Sales Support Team.

Work Environment

• Inside office
• Up to 20% travel, as determined by business need.

Qualifications

• Bachelor’s degree in business, supply chain, or related fields, or related experience and/or military experience.
• 7 years of work experience managing operations and leading teams within core supply chain functions, specifically supply planning, inventory management, vendor management purchasing, or other food service/ distribution related functions such as merchandising, category management, and/or sales operations.
• Strong interpersonal skills.
• Ability to manage & coach large team of supply chain talent.
• Ability to collaborate cross-functionally and draw linkages with business impact.
• Familiarity with analytics and supply chain planning and buying systems.
• Ability to synthesize key information, present in both sales meetings and customer facing calls to influence key decisions.
• Proficient at Microsoft Office i.e., Excel, Word, etc.

Benefits

To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html

Compensation

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds).

The expected base rate for this role is between $120,000 - $185,000.

EEO – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status