Dining Services Supervisor - University Catering

This is a full-time, working supervisory position in the Department of Dining Services at the University of Connecticut. The Catering Supervisor assists in overseeing all aspects of assigned catering events under the direction of the Operations Manager or designee, supervising a team of staff and/or students.

About the role

This position requires a flexible schedule with the ability to work nights and weekends.

Responsibilities

• Supervises and coordinates daily operations of assigned catering events, ensuring adherence to departmental procedures and service standards.
• Organizes and directs staff during events, assigning duties to ensure timely and efficient execution of service.
• Leads by example while training, coaching, and motivating employees to maintain high levels of professionalism, teamwork, and performance.
• Oversees event setup/opening, service, and cleanup/closing, ensuring quality, presentation, and timeliness of operations.
• Monitors food quality, service standards, and presentation; promptly addresses issues to uphold customer satisfaction.
• Communicates effectively with clients, customers, staff, and management to ensure successful coordination and resolution of concerns.
• Upholds a high standard for all customer service interactions.
• Handles customer inquiries, feedback, and complaints in a professional and proactive manner.
• Assists with food, supplies, and equipment orders for events or daily operations; maintains accurate inventory levels and forecasts product needs.
• Verifies deliveries for accuracy and quality, ensuring compliance with FIFO and all food safety guidelines.
• Ensures compliance with all food safety, sanitation, health, and safety regulations.
• Assists with scheduling, shift coverage, payroll tasks, and provides input for employee evaluations, as needed.
• Schedules staff to ensure adequate shift coverage, including response to call-outs or operational needs.
• Completes product ordering as assigned following all guidelines and maintains accurate production records, checklists, and inventory reports.
• May operate POS systems, perform and reconcile cash/credit transactions, and adhere to all cash-handling policies.
• Performs related duties as assigned.

Requirements

• Bachelor's degree in a related field.
• One to two years of related experience. An equivalent combination of education and experience may be considered.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize in a dynamic environment.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse groups of people.
• Knowledge of food safety regulations and best practices.

Preferred Qualifications

• ServSafe Certified.
• Knowledge of FoodPro and/or EventMaster or other menu management and catering software.

Benefits

• Competitive salary.
• Employee and dependent tuition waivers at UConn.
• Additional benefits as outlined in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).li>

Pay

$53,943 per year.