Dining Services Supervisor

Major Responsibilities

• Efficient, high-quality, well-managed operations which adhere to high standards.
• Well-trained, motivated workforce.
• Supervise the staff (defined as union, university students, temporary employee) throughout the Dining operation.
• Aid the manager in defining and adhering to labor needs and target hours.
• Check staff in, designate work assignments, and replace vacant staff as needed.
• Train, direct, coach, counsel and, when applicable, evaluate staff within assigned areas; assist in developing, and always strive to maintain high standards of quality, customer service, safety and sanitation.
• Ensure adherence to state and federal food safety guidelines; provide leadership and act as a role model to all staff, consistently emphasizing the department's commitment to customer service.
• Oversee cash and inventory control, and security of facilities. Ensure security of safes, cash registers, food, equipment, vehicle(s) and facilities themselves.
• Assist in marketing and merchandising products and services.
• Stay professionally current and keep up with industry trends; actively participate in department and University meetings and activities, and other relevant networking and educational opportunities.
• Absorb and rotate among multiple tasks and units of the Dining Units (residential 2 all you care to eat / 4 retail locations / convenience store / catering / faculty club).
• Supervise units whose combined sales were approx. $30 million.
• Supervise three categories of employees: union, student and temporary employees.
• Supervise up to 50 employees in a unit at a time.

Requirements

• Minimum two years of supervisory experience in a food service environment, and associate degree in HRI or a related discipline, or equivalent combination of education and professional experience.
• Effective communication skills.
• Valid driver’s license and a clean recent driving record required.
• Working knowledge of MS Word and Excel, Google platforms and experience with menu/inventory management system preferred.
• Experience with POS system.
• Culinary knowledge and/or experience.
• R.I. Food Safety Management License or Serv Safe equivalency; if not, candidate is required to obtain within one year of hire.

Qualifications

• Strong customer service orientation.
• Demonstrated high standards of quality and sanitation.
• Ability to prioritize, problem-solve, and work independently.
• Ability to effectively work with a team.
• Sensitivity to a diverse population.
• Possess a willingness to promote a diverse and inclusive campus community.

Skills

• Customer service orientation.
• High standards of quality and sanitation.
• Priority setting and problem-solving.
• Teamwork.
• Sensitivity to diversity.
• Willingness to promote a diverse and inclusive campus community.

Benefits

• Some Positions are Full time and others are 10-month position with 2 months off in the summer (mid-June to mid-August).
• Schedule typically is 45-50 hours per week (five days) and includes late-night (i.e. ending at approx. 2:30 a.m.) and weekend shifts.
• Physical Requirements: Requires ability to read. Requires moving around campus. Requires occasionally standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking. Requires frequently moving about inside the office to access printer, files, and other materials/equipment. Operates a computer and other office equipment. Frequently operates a computer and other office equipment such as a printer/copy machine. Frequent moves about campus to various locations for operational needs. While performing the duties of this job, the employee is required to stand; walk; sit, bend; stoop, kneel, crouch, or crawl use hands to finger, handle, slice, dice, chop, or feel objects, knives, tools or controls on kitchen equipment; reach with hands and arms; climb stairs; smell, talk or hear. Must lift or move products up to 50 pounds. While performing the duties of this job, the employee is routinely required to stand for extended periods; walk; sit, bend; stoop, kneel, crouch, or crawl use hands to finger, handle, slice, dice, chop, or feel objects, knives, tools or controls on kitchen equipment; reach with hands and arms; climb stairs; smell, talk or hear. Must occasionally lift or move products and supplies, up to 50 pounds. Push and/or pull carts weighing up to 100 pounds.
• Physical Requirements: Requires ability to read. Requires moving around campus. Requires occasionally standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking. Requires frequently moving about inside the office to access printer, files, and other materials/equipment. Operates a computer and other office equipment. Frequently operates a computer and other office equipment such as a printer/copy machine. Frequent moves about campus to various locations for operational needs. While performing the duties of this job, the employee is required to stand; walk; sit, bend; stoop, kneel, crouch, or crawl use hands to finger, handle, slice, dice, chop, or feel objects, knives, tools or controls on kitchen equipment; reach with hands and arms; climb stairs; smell, talk or hear. Must lift or move products up to 50 pounds. While performing the duties of this job, the employee is routinely required to stand for extended periods; walk; sit, bend; stoop, kneel, crouch, or crawl use hands to finger, handle, slice, dice, chop, or feel objects, knives, tools or controls on kitchen equipment; reach with hands and arms; climb stairs; smell, talk or hear. Must occasionally lift or move products and supplies, up to 50 pounds. Push and/or pull carts weighing up to 100 pounds.
• Physical Requirements: Requires ability to read. Requires moving around campus. Requires occasionally standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking. Requires frequently moving about inside the office to access printer, files, and other materials/equipment. Operates a computer and other office equipment. Frequently operates a computer and other office equipment such as a printer/copy machine. Frequent moves about campus to various locations for operational needs. While performing the duties of this job, the employee is required to stand; walk; sit, bend; stoop, kneel, crouch, or crawl use hands to finger, handle, slice, dice, chop, or feel objects, knives, tools or controls on kitchen equipment; reach with hands and arms; climb stairs; smell, talk or hear. Must lift or move products up to 50 pounds. While performing the duties of this job, the employee is routinely required to stand for extended periods; walk; sit, bend; stoop, kneel, crouch, or crawl use hands to finger, handle, slice, dice, chop, or feel objects, knives, tools or controls on kitchen equipment; reach with hands and arms; climb stairs; smell, talk or hear. Must occasionally lift or move products and supplies, up to 50 pounds. Push and/or pull carts weighing up to 100 pounds.

Pay

Commensurate with experience.

Schedule

Typically 45-50 hours per week (five days) and includes late-night (i.e. ending at approx. 2:30 a.m.) and weekend shifts.

Benefits

• Additional information on the Benefits of Working at Brown can be found here.

Other Information

• Recruiting Start Date: January 22, 2026.
• Job Posting Title: Dining Services Supervisor.
• Department: Dining Services.
• Grade: Grade 9.
• Worker Type: Employee.
• Worker Sub-Type: Regular.
• Time Type: Full time.
• Scheduled Weekly Hours: 40.
• Position Work Location: Onsite.
• Submission Guidelines: Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application. This position is not eligible for visa sponsorship.
• Brown University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, New Hampshire, New Jersey, North Carolina, Washington, D.C.
• All remote work must be performed in a state in which Brown is registered to do business.