DINING SERVICES ASSOCIATE

Departmental Expectations

• Attend regular one-on-one supervision with direct supervisor.
• Participate actively in team, department, and all-staff meetings as scheduled.
• Assist in training new team members on the expectations and best practices their daily work activities.
• Assist other teams and departments (Operations, Advancement, etc.) as appropriate by request.
• Participate in the operation of inclement weather shelter and Point in Time Count operations and activities as appropriate by request.
• Provide coverage as requested on at least one agency holiday per year to ensure consistent 24/7 operation of critical services.

Team Member Expectations

• Follow a Healthy and Consistent Food Service Process
• Ensure that safe, nutritious food is provided at all established mealtimes during assigned shifts, including but not limited to: Three meals daily at main shelter and Sisterhood, Snacks when available, Meals for Welcome Center, Food support for Inclement Weather Shelter operations, Cold meals for employed neighbors.
• Maintain a positive and professional presence in the kitchen and facilitate neighbor and volunteer services according to kitchen protocols.
• Greet, train, and assist community volunteer groups to provide excellent food service.
• Prepare and serve meals when volunteers are not present, either planned or unplanned, and ensure that dishes, cups, flatware, and utensils are cleaned appropriately.
• Collaborate with Dining Services Team to develop menus of service for all areas.
• Assist with inspection, inventory, and safe use of purchased, donated, and/or freshly harvested goods from the New Hope Garden.
• Assist team to document donated items for in-kind donation records.
• Work with teams to provide specialized food for individual dietary needs according to reasonable accommodation practices.
• Modify work schedule as needed to ensure adequate coverage and support of kitchen processes according to company standards.
• Facilitate the Safety and Longevity of the Kitchen
• Complete regular and deep cleaning processes according to established checklists in a timely manner, according to company standards and health code regulations.
• Comply with all applicable regulations pertaining to commercial kitchen services (federal, state, HAACP, etc.).
• Store purchased and donated food in the pantry, refrigerator, or freezer according to policies and regulations.
• Inventory pantry food and food served to ensure “first in, first out” processes and never serve expired food.
• Ensure that opened food is labeled to be discarded appropriately.
• Ensure that knives and other dangerous kitchen tools are inventoried and locked daily.
• Provide Quality Food Service to and with Neighbors
• Recruit neighbors to assist with kitchen operations to ensure full, smooth functioning.
• Train neighbors to provide dining services according to standards.
• Teach neighbors to utilize the kitchen and develop cooking skills they can use when they move into their own home.

Key Performance Indicators

• Team-Level Performance Indicators
• All internal inspections completed weekly.
• All health and safety inspections are passed with minimal corrective actions.
• Corrective actions fixed and responded within two weeks.
• All meal services schedules published weekly.
• Individual-Level Performance Indicators
• Deliver food services as ordered during the established shifts.
• Maintain daily cleanliness of kitchen facilities.