Dining Room Supervisor

The Homestead at Rochester is part of Volunteers of America National Services, the Housing and Healthcare affiliate of the Volunteers of America parent organization.

Responsibilities

• Maintains excellent relationships with residents, resident family members, guests, peers, and management.
• Works with the Chef and Director of Dining Services to suggest nutritious and top-quality food for residents and guests.
• Implements and maintains new culinary and service programs in conjunction with the culinary team.
• Trains and maintains a high standard for dining room and other food service venues.
• Manages with a “can do” attitude, adhering to the service vision of “Exceptional Care. World Class Hospitality” and Core Standards of C.A.R.E. (Courtesy, Attention to Detail, Responsiveness, and Enthusiasm).
• Maintains visibility during meal times by seating and greeting residents, addressing concerns, and ensuring needs are met.
• Responds to and resolves resident or guest complaints regarding their dining experience.
• Schedules and assigns tasks to servers, including table assignments and side/closing duties.
• Directs and monitors Servers, Baristas, and Café Attendants, including uniform and personal appearance, customer service, and proper food handling techniques.
• Trains servers, Baristas, and Café Attendants on operating procedures and menu education.
• Ensures floor charts and tables are set up correctly.
• Assists servers as needed, including pouring coffee and water.
• Assists department staff with processing invoices and inventories.
• Checks menus for accuracy.
• Oversees the processing of guest meal charges in a timely manner.
• Assists with orientation and training of new Dining staff.
• Hires, terminates, and coaches all Servers, Baristas, and Café Staff.
• Completes all HR paperwork for hiring, performance reviews, and terminations.
• Supervises the processing of department payroll.
• Has knowledge of the catering program and serves as backup for Lead Server and catering events; assists in preparing and setting up special events.
• Supervises all activity in all Dining venues.
• Practices all safety and loss prevention procedures.
• Maintains or exceeds standards of appearance, cleanliness, personal sanitation, and hygiene.
• Attends all required in-services and culinary/dining service-related meetings.
• Performs pre-meal preparations before meal service.
• Conducts annual service reviews and in-services.
• Maintains ServSafe Certification.
• Responsible for alcohol ordering and inventory.
• Orders soda products for café and barista.
• Meets with new residents to review dining procedures/menus within a month of move-in.
• Performs other duties as assigned by the Department Director.

Requirements

• High school diploma required; college degree in Hospitality-related field preferred.
• Two (2) to four (4) years of food service experience required.
• CCRC dining experience required; resort and/or country club experience a plus.
• Strong leadership and communication skills.
• Multi-point service experience a plus to manage retail, event, and dining room service.
• Available to work flexible hours, including early mornings, evenings, weekends, and holidays.

Benefits

• Career scholarships
• Quality training, continuing career education, and leadership programs
• Employee discount program
• Scenic spaces to recharge
• A team that feels like family
• Supportive leadership
• Meaningful work with lasting impact
• Predictable, balanced schedules
• NetSpend – earn 50% of your wages before payday

Pay

$20.00–$22.00 per hour based on years of experience.

Schedule

Monday–Friday with every other weekend, 11:00 AM–7:00 PM.