Dining Room Supervisor

Responsibilities

• Assist the Director of Culinary Services by overseeing the operations of the dining room, including the supervision and assistance of dining services’ Team Members.
• Maintain a customer focused attitude at all times, while managing traffic flow and balancing the serving responsibilities among the food servers.
• Ensure visibility during meal times by seating and greeting residents, addressing any concerns, and ensuring that their needs have been met.
• Prepare schedules and assigning tasks to wait staff, including assigning of tables and closing duties;
• Ensure uniform and personal appearances meet standards, customer service, and proper food handling techniques;
• Trains wait staff on all operating procedures and menu education.
• Ensures efficient operating within budgeted guidelines.
• Promotes customer engagement activities and interacts with residents during meal times to monitor resident satisfaction or concerns about food service and develops plans to address as appropriate.
• Facilitate highest quality and safety practices in all Food & Beverage sanitation standards and service to the residents in the dining room.
• Maintains sanitation and control standards in the dining room and wait stations.
• Ensures standards of cleanliness, hygiene, proper attire and health standards are maintained at all times by food service dining team.
• Operates in compliance with State and federal government laws.
• Monitors and evaluates food quality for presentation, temperature and serving portion size. Provides leadership and communicates with food kitchen personnel for adjustments and shares resident feedback.
• Maintains sanitation and control standards in the dining room and wait stations.
• Monitors and evaluates table service adequacy for timing, etiquette and thoroughness; provides service hospitality training and adjustments as appropriate.
• Maintains resident’s accounts for meal and charge accuracy.
• Ensures floor charts and tables are set up correctly.
• Assists servers as needed with table service.
• Records and tracks daily sales transactions.
• Assists with ordering in specific assigned areas (i.e. liquor) and maintaining budgetary compliance.
• Assists Director with timekeeping procedures and practices, and payroll entries, as needed.

Qualifications

• A high school diploma or equivalent.
• Two (2) years’ experience in fine dining.
• Dining Room Supervisory experience preferred.
• Must be able to work a flexible schedule including mornings and weekends.
• Excellent communication, organization and customer service skills.

Benefits

• In addition to a rewarding career and competitive salary, Arvum offers a comprehensive benefit package.
• Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.
• Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.