Dining Room Supervisor

Responsibilities

• Ensures the dining room is set up properly and staff is prepared for service.
• Affirms adherence to policies and procedures by all team members.
• Creates relationships with all residents.
• Assists the Food & Beverage Director in department operations.
• Maintains the dining room and private dining room appearance.
• Enforces team member appearance standards.
• Performs duties of dining room servers in absence.
• Checks menu accuracy and reports issues.
• Presents food attractively and garnishes with appropriate condiments.
• Maintains cleanliness, organization, and safety of dining room and service/storage areas.
• Conducts weekly Quality Assurance self-inspections with corrective actions.
• Maintains dining room schedules based on budget guidelines.
• Manages special events at a high level of service.
• Ensures high-quality resident service in the dining room.
• Develops and maintains relationships with residents.
• Responds to and resolves resident dining issues promptly.
• Attends resident council and food committee meetings.
• Completes mandatory monthly training and coaches staff.
• Conducts progressive discipline for team members.
• Observes and enforces departmental policies.
• Notifies Food & Beverage Director of supply, equipment, and issue needs.
• Bills all potential meals sold revenue accurately.

Qualifications

• High school diploma or equivalent.
• Similar experience preferred.
• Teamwork and flexible shift ability.
• Knowledge of local and state health and sanitation/safety codes.
• Ability to operate kitchen equipment.
• Training, mentoring, and developing team members.
• Professional attitude.
• Leadership and organizational skills.
• Excellent communication and listening skills.
• Physical ability to stand, bend, reach, push, pull, and lift up to 25 pounds.

Miscellaneous

• May have photo and image used in social media or community advertising.
• May be video recorded from devices installed by families in residents' apartments.
• May work weekends and holidays as assigned.
• May work shifts other than the one for which hired.
• May work extended hours (up to 16 hours per day).
• May be subject to exposure to infectious waste, diseases, conditions, etc., including HIV, AIDS, and Hepatitis B and C viruses.
• May be subject to hostile and emotionally upset residents due to mental status.
• Background, criminal, and drug tests may be required.
• May be asked to submit to random drug tests during employment.