Dining Room Server - Beauty & Essex

About the role

This position is responsible for actively taking orders, conducting full and complete food/beverage service, and monitoring guests’ dining experience. Interacting with the dining room guests, fellow employees, and supervisors in a polite, courteous manner to ensure gracious hospitality.

Primary Duties And Responsibilities

• Maintains professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
• Anticipates and accommodates the needs of the guests.
• Maintains general cleanliness of assigned stations and the entire venue.
• Presents menus, answers questions and makes suggestions for all food and beverage items.
• Informs guests of all food and beverage specials, with prices.
• Solicits any allergy or dietary restrictions from each guest.
• Accurately enters all orders into the POS system and follows proper cash/payment card procedures.
• Ensures the delivery of all food and beverage to the guests.
• Follows supervisor’s instructions, communicates with and supports co-workers while being a team player.
• Possesses in-depth knowledge of all food and beverage menus and the company.
• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
• Complies with Department of Health and company sanitation standards.
• Works as part of a team and provides help and support to all fellow team members.
• Accurately completes all end-of-shift financial procedures.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.
• Properly sets-up floor and other opening/closing procedures as directed by management.
• Sets tables with proper settings
• Wipes down chairs, tables and banquettes
• Stocks side-stations with prescribed supplies
• Performs opening side-work as prescribed
• Performs closing side-work as prescribed
• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings (where applicable).

Secondary Duties And Responsibilities

• Attends and participates in any training sessions or departmental meetings.
• Learns by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Works as part of a team and provides help and support to all fellow team members.

Minimum Education And Qualifications

• Previous hospitality experience.
• Previous dining room server experience.
• In lieu of gourmet experience, 3 years in comparable position is acceptable.

Competencies

• Knowledge of Mohegan Sun corporate and department policies and procedures.
• Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.

Training Requirements

• Tao Group Hospitality in-venue dining room server training.
• Alcohol Awareness Certificate.
• Food Handling Certificate.

Physical Demands And Work Environment

• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.