Dining Room Lead

The Role

The Dining Room Lead plays a vital role in ensuring an exceptional member and guest experience at the club’s dining room, lounge, and patio areas. This position oversees day-to-day dining room operations, providing direction, coaching, guidance, and support to all front of house team members. They work to establish and maintain high standards of service and cleanliness, ensure compliance with club policies and processes.

Responsibilities

• Oversee day-to-day dining room operations, providing direction, coaching, guidance, and support to all front of house team members.
• Work to establish and maintain high standards of service and cleanliness, ensuring compliance with club policies and processes.
• Oversee the reservation book, section assignments, and the seating plan for each service period.
• Contribute to informing staffing levels and schedules while also supporting changes to include phasing talent out on a slow shift.
• Foster a positive team environment while promoting a welcoming and professional atmosphere expected at a private club.

What's in It for You

• Eligibility of perks is dependent upon job status
• Hourly Pay Rate: $23.50
• Tip/Tip Pooling Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans - with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Qualifications

• Minimum two years of hospitality industry leadership experience.
• Previous experience in a private club, hotel, or upscale hospitality environment highly desired.
• Strong knowledge of beer, wine, spirits, and cocktail preparation.
• Excellent communication and leadership skills.
• Ability to multitask and remain calm in high-volume settings.
• Must be 21+ and possess all required state/local alcohol service certifications.
• Flexible schedule, including evenings, weekends, and holidays.

What Success Looks Like

• Support daily dining room operations, ensuring professional, timely, efficient service.
• Ensure adherence with cleaning, opening, shift hand-off, and closing systems, processes and club practices, adapting or establishing new where needed.
• Maintain clean, well-stocked, and organized server stations.
• Engage servers, bussers, runners, and hosts via consistent coaching to enhance service tactics and techniques to improve member experience.
• Oversee reservation book, section assignments, and seating plan for each service period.
• Invest to develop thorough understanding of our menu, menu item ingredients, and cooking techniques that can be conveyed tableside in response to member inquiries.
• Maintain par levels of condiments and tools needed for effective service.
• Ensure compliance with alcohol service laws and club policies.
• Handle member and guest concerns with professionalism and urgency, resolving immediately where possible or partnering with the F&B Manager when needed.
• Promote a positive, collaborative, and team-oriented work culture.
• Maintain POS systems, accurate cash handling, and daily bar reporting.
• Provide feedback to chefs on member receptivity, critiques, and compliments to inform menu composition, plating, and specials.