Dining Room Attendant

Additional Considerations (if Any)

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Host/Hostess
Department: Market Grille
FLSA: Non-Exempt

• General Function: Provides prompt, efficient and friendly customer service, as well as be the first impression of our establishment.
• Core Competencies: Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism

Primary Duties And Responsibilities

• Make sure all menus are wiped down, free of spots or stains, and complete
• Make sure entry doors are clean, free of debris and inviting
• Plan out the seating chart and organize the reservations (planning is everything when running an effective host stand)
• Greets guests, escorts them to their table, present and answer questions about menu items, making recommendations upon request
• Assigns patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seats
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressed
• Schedules work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons
• Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations
• Say good-bye to all of the guests
• Check to see that everything was wonderful
• May prepare beverages and expedite food orders
• May total receipts, at end of shift, to verify sales and clear cash register
• May schedule work hours and keep time records of dining room workers
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Reports to work when scheduled and on time
• Answers the telephone within 2 rings with a friendly, company approved greeting

Secondary Duties And Responsibilities

• Orders product and supplies as necessary
• Affords assistance in other areas of store as needed

Knowledge, Skills, Abilities And Worker Characteristics

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables
• Must have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing

Education And Experience

No education requirement. 0 – 2 years of related work experience

Physical Requirements

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions

Working Conditions

The duties for this position are normally conducted in a store/restaurant environment. This is a fast paced atmosphere which requires significant contact and communication with others, with great attention to customer service.

Equipment Used to Perform Job

• Standard tools and equipment used in a serving environment including phone, bar code reader, cash register, Multi-line telephone systems, Touch Screen monitors, carving knives, credit card processing machines, paging equipment, Point of Sale printers, terminals and workstations.

Financial Responsibility

None

Contacts

• Has constant contact with the general public and customers
• Confidentiality None.

Employment is contingent upon the successful completion of a pre employment drug screen.