Diner & Outreach Client Coordinator - Shift: 7:00 am - 4:00 pm Thursday-Monday

Key Responsibilities

• Welcome guests with dignity and compassion while building trust through daily conversations and engagement.
• Use trauma-informed practices to assess client needs related to food, housing, hygiene, mental health, substance use, and employment.
• Implement low-barrier daily activities such as conversation circles, art sessions, and resource spotlights.
• Monitor client behavior, de-escalate crises, and promote a calm and safe dining atmosphere.
• Document meaningful client interactions, referrals, and observations in the Community Services database.
• Collaborate with team members across programs to provide comprehensive care and referrals.
• Uphold cleanliness, organization, and professionalism in all work areas.

Job Qualifications

• Bachelor's degree or certification in social work, human services, psychology, or a related field preferred.
• Minimum of 2 years of experience working in direct client engagement, preferably with individuals experiencing homelessness or behavioral health challenges.
• Familiarity with community-based services and referral processes related to housing, food access, hygiene, and mental health resources.
• Strong interpersonal and communication skills with the ability to establish rapport and maintain boundaries in high-stress environments.
• Proficient in or able to quickly learn client data entry systems (e.g., Community Services).
• Experience in crisis de-escalation or trauma-informed care strongly preferred.

Job Specifications

• Medium: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
• 100% of the time.
• Job Type: Full-time
• Schedule: 7:00 am - 4:00 pm Thursday-Monday

Benefits

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Retailer plan
• Vision insurance