Digital Workplace Experience Intern

Essential Duties And Responsibilities

• Analyze end-user technology experience by developing user personas and mapping employee technology journeys across systems and platforms
• Identify opportunities to improve digital workplace interactions, focusing on usability, accessibility, and overall user satisfaction
• Support optimization of multi-channel support intake, including ticketing systems, chat, and self-service tools
• Collaborate with cross-functional teams to enhance self-service workflows and streamline the end-user support experience

Qualifications

• Currently pursuing or recently completed a bachelor’s or master’s degree in data Analytics, Business Analytics, Computer Science, Economics, Engineering, or a related field
• Internship or project-based experience working with data, analytics, AI tools, or business strategy
• Strong interest in enterprise analytics, applied AI, and using data to drive operational decision-making

Skills And Abilities

• An analytical and problem-solving mindset with the ability to break down complex, loosely defined problems
• The ability to present insights clearly to technical and non-technical audiences
• Experience working with relational databases