Digital Transformation Lead

We are seeking a Digital Operations Specialist to act as a primary technical enablement partner for our chemical distribution division. This on-site position (3 days per week) in White Plains, New York, is designed to modernize operational workflows by connecting business strategy with technical implementation.

About the role

The successful candidate will lead initiatives to improve operational leverage, reducing profitability leaks through process automation, data governance, and the promotion of digital fluency across the organization. You will be instrumental in driving the adoption of advanced analytics, CRM systems, and Generative AI tools.

Responsibilities

• System Stewardship: Act as the lead administrator for the divisional CRM and oversee data architecture within the Order-to-Cash (O2C) environment. Evaluate, implement, or escalate technical change requests from business stakeholders to ensure system alignment.
• Performance Analytics: Partner with executive leadership (Finance, Sales, and General Management) to convert strategic inquiries into robust data models and visual KPIs.
• Innovation Scouting: Collaborate with the global enterprise digital transformation team to identify and pilot emerging IT tools and AI solutions that offer a competitive edge.
• AI Solution Development: Oversee the creation, validation, and rollout of business-specific Generative AI agents, including tools for back-office automation and sales support (e.g., intelligent query handling and automated research).
• E-Commerce Technical Lead: Provide tier-one technical oversight for the digital sales platform, troubleshooting API/EDI data transmissions and ensuring seamless order flow into the core ERP/O2C systems.
• Data Integrity: Verify that the digital storefront accurately reflects comprehensive order histories, regardless of the original entry method (Manual, API, or EDI).
• Service Configuration: Manage the technical setup for innovative product offerings and subscription-based service models within the e-commerce ecosystem.
• Business Intelligence: Build and optimize sophisticated Power BI dashboards for marketing and sales teams, integrating diverse datasets—including CRM, O2C, and digital marketing metrics—to create real-time feedback loops.
• Staff Upskilling: Serve as an internal consultant to improve the digital literacy of the workforce, helping teams utilize automation and analytics tools to maximize productivity.

Requirements

• Data Visualization: Demonstrated mastery in building and managing high-level dashboards (Microsoft Power BI or comparable enterprise analytics suites).
• CRM Management: Professional experience in commercial CRM administration (managing workflows, custom fields, and third-party integrations).
• Low-Code & AI Development: Practical experience creating agents or automated workflows using platforms such as Microsoft Copilot Studio or Power Automate.
• Data Connectivity: Solid understanding of API and EDI protocols, specifically regarding the troubleshooting of transaction data between digital platforms and backend O2C systems.
• Broad IT Knowledge: A foundational grasp of development logic and infrastructure to effectively communicate technical constraints to non-technical business units.

Skills

• Digital fluency
• Data governance
• Generative AI tools
• Advanced analytics
• Business strategy
• CRM systems
• Process automation
• Technical implementation
• Operational workflows

Pay

$175,000 - 200,000 per year

Schedule

9am to 5pm, on-site 3 days per week

Benefits

• Medical, prescription, dental, and vision insurance
• AD&D and life insurance
• Short-term disability
• 401K plan

Bachelor’s degree required.