Digital & Technical Learning Business Partner

Job Responsibilities

• Partner with business stakeholders, SMEs, IT teams, and Organizational Development to support digital adoption and technical learning initiatives.
• Support the development, deployment, and maintenance of digital adoption and technical learning content across enterprise systems such as OMS+, Salesforce, and other technologies.
• Build and maintain in-system learning assets including walkthroughs, smart tips, launchers, and knowledge resources that support users in the flow of work.
• Aid in the design, facilitation, and delivery of technical, systems, and process training programs that support onboarding, upskilling, and user adoption.
• Facilitate or support training sessions, workshops, stakeholder meetings, and working sessions related to systems, processes, and digital adoption initiatives.
• Cookordinate and manage multiple learning and enablement initiatives simultaneously while supporting project timelines, deliverables, and stakeholder needs.
• Support User Acceptance Testing (UAT) efforts by validating workflows, documenting changes, identifying training impacts, and creating supporting learning materials.
• Translate technical processes and system functionality into clear, practical, and user-friendly learning experiences and documentation.
• Help identify process gaps, training opportunities, and user adoption challenges through feedback, collaboration, and system usage insights.
• Support communication and change management efforts related to system enhancements, process updates, and training initiatives.
• Maintain strong working relationships with internal stakeholders and external vendors to support project execution and learning delivery.
• Remain actively engaged in understanding business operations, workflows, and system processes to improve learning effectiveness and user support.
• Support broader Organizational Development and Learning initiatives as needed.

Job Requirements

• Bachelor’s degree or equivalent experience in Organizational Development, Learning & Development, Business, HR, Information Systems, or a related field.
• 1–3 years of experience in business systems support, technical training, process improvement, operations support, learning support, or related areas preferred.
• Familiarity with digital adoption tools (e.g., WalkMe), LMS platforms, system support, or end-user enablement concepts is a plus, but not required.
• Demonstrated ability to learn complex systems and translate information into practical, user-friendly guidance.
• Strong communication and interpersonal skills with the ability to collaborate across teams and functions.
• Strong organizational and project coordination skills with the ability to manage multiple priorities in a fast-paced environment.
• Analytical mindset with the ability to identify trends, process gaps, and improvement opportunities.
• Proficiency in Microsoft Office and familiarity with learning technologies and documentation tools preferred.
• Detail-oriented, adaptable, and solutions-focused.
• Self-motivated with a strong sense of ownership and accountability.
• Ability to work independently while collaborating effectively within a team environment.
• Willingness to travel as needed.