Digital Systems Technical Trainer III

About the role

The Technical Trainer III is responsible for leading the development, design, and implementation of comprehensive technical content and training materials for both internal and external customers. This role includes delivering on-site and remote client support by providing expert training programs and advising on technical training materials. The Trainer III collaborates with product management, engineers, and program managers to ensure training programs are effective and aligned with company objectives.

Responsibilities

• Train and mentor new team members in the effective use of key systems, including Product Lifecycle Management (PLM), Manufacturing Execution Systems (MES), Tracking+ (as applicable), and internal policies and procedures.
• Instruct personnel on compliance with FAA Part 145 repair station regulations, DCMA standards, AS9100 quality management requirements, OSHA safety rules, as well as company-specific Flight Operating Procedures (FOPs) and Ground Operating Procedures (GOPs).
• Demonstrate expertise in supporting tools and software such as Palantir, Shop Floor (if applicable), MES modules (including Non-Conformance, and Unplanned Work, and Dispositions), and AM2 or other maintenance tracking and scheduling platforms.
• Guide staff in locating and utilizing operational resources, including the Operations Resource Center (ORC) and Aircraft Maintenance Manuals (AMM).
• Utilize and provide instruction on digital tools including eDR, SNC Chat, OneSNC.ai, Microsoft Outlook, Excel, PowerPoint, Word, Copilot, Command Media Center, and IAS Engineering Specifications.
• Maintain up-to-date knowledge of relevant systems, software, and regulatory requirements to ensure best practices in training and operational support.

Qualifications

• You Must Have: Bachelor’s degree in aviation technology, engineering, or a related field preferred; equivalent experience may be considered. 4+ years of experience in technical training or a related field.
• Advanced skill with e-learning development tools and Learning Management Systems (LMS)
• Strong verbal and technical written communication skills
• Ability to collaborate across engineering disciplines and manage multiple projects effectively
• High attention to detail, strong analytical and critical-thinking skills
• Knowledge of FAA Part 145, DCMA standards, AS9100, internal policies, OSHA rules
• Familiarity with company-specific FOPs and GOPs
• Expertise using and training others on tools/software such as: Palantir, Shop Floor (if applicable), MES modules (Non-Conformance, Unplanned Work, Dispositions), AM2 or similar maintenance tracking/scheduling tools
• Ability to navigate and teach operational resources (ORC, AMM)
• Strong coordination skills with Maintenance Planners and cross-functional teams
• Proficiency with digital tools including: eDR, SNC Chat, OneSNC.ai, Microsoft Outlook, Excel, PowerPoint, Word, Copilot, Command Media Center, IAS Engineering Specifications
• Excellent communication, interpersonal skills, and mentoring ability
• Strong organizational skills for maintaining accurate training and compliance records

Qualifications We Prefer

• Previous experience serving as a subject matter expert or technical lead on systems implementation or process improvement projects
• Prior experience with digital transformation initiatives
• Working knowledge of additional regulatory standards
• Familiarity with cybersecurity best practices
• Prior experience with change management and user adoption in complex technical environments
• Strong problem-solving and troubleshooting ability
• Prior experience with supporting Department of Defense (DoD) or other government/military aviation programs
• Evidence of continuing education, professional development, or participation in industry organizations

Essential Functions

• Ability to work on a computer for extended periods.
• Ability to communicate effectively via phone, email, and in-person.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to travel as required.
• Ability to work in an office or hybrid environment.

Pay

Estimated Starting Salary Range: $82,039.23 - $112,803.95. Compensation varies depending on a wide array of factors, such as candidates' key skills, relevant work experience, and education/training/certifications.

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