Digital Systems Technical Trainer III

Responsibilities

• Train and mentor new team members in the effective use of key systems, including Product Lifecycle Management (PLM), Manufacturing Execution Systems (MES), Tracking+ (as applicable), and internal policies and procedures.
• Instruct personnel on compliance with FAA Part 145 repair station regulations, DCMA standards, AS9100 quality management requirements, OSHA safety rules, as well as company-specific Flight Operating Procedures (FOPs) and Ground Operating Procedures (GOPs).
• Demonstrate expertise in supporting tools and software such as Palantir, Shop Floor (if applicable), MES modules (including Non-Conformance, Unplanned Work, and Dispositions), and AM2 or other maintenance tracking and scheduling platforms.
• Guide staff in locating and utilizing operational resources, including the Operations Resource Center (ORC) and Aircraft Maintenance Manuals (AMM).
• Utilize and provide instruction on digital tools including eDR, SNC Chat, OneSNC.ai, Microsoft Outlook, Excel, PowerPoint, Word, Copilot, Command Media Center, and IAS Engineering Specifications.
• Maintain up-to-date knowledge of relevant systems, software, and regulatory requirements to ensure best practices in training and operational support.

Qualifications

Must have:

• Bachelor's degree in aviation technology, engineering, or a related field preferred; equivalent experience may be considered.
• 4+ years of experience in technical training or a related field
• Advanced skill with e-learning development tools and Learning Management Systems (LMS)
• Strong verbal and technical written communication skills
• Ability to collaborate across engineering disciplines and manage multiple projects effectively
• High attention to detail, strong analytical and critical-thinking skills
• Knowledge of FAA Part 145, DCMA standards, AS9100, internal policies, OSHA rules
• Proven experience with PLM, MES, Tracking+ systems
• Familiarity with company-specific FOPs and GOPs
• Expertise using and training others on tools/software such as Palantir, Shop Floor (if applicable), MES modules (Non-Conformance, Unplanned Work, Dispositions), AM2 or similar maintenance tracking/scheduling tools
• Ability to navigate and teach operational resources (ORC, AMM)
• Strong coordination skills with Maintenance Planners and cross-functional teams
• Proficiency with digital tools including eDR, SNC Chat, OneSNC.ai, Microsoft Outlook, Excel, PowerPoint, Word, Copilot, Command Media Center, IAS Engineering Specifications
• Excellent communication, interpersonal skills, and mentoring ability
• Strong organizational skills for maintaining accurate training and compliance records
• Commitment to staying current with industry systems, software, and regulations
• Strong problem-solving and troubleshooting ability
• Prior experience in an aircraft maintenance or modification environment (highly desirable)
• Active Secret U.S. Security Clearance required

Preferred:

• Previous experience serving as a subject matter expert or technical lead on systems implementation or process improvement projects
• Prior experience with digital transformation initiatives
• Working knowledge of additional regulatory standards
• Experience designing, developing, or delivering technical training programs for adult learners in an aviation or technical environment
• Advanced proficiency with analytics and reporting tools (e.g., Power BI, Tableau) for data-driven decision making
• Familiarity with cybersecurity best practices
• Prior experience with change management and user adoption in complex technical environments
• Demonstrated ability to work cross-functionally and influence without direct authority
• Active A&P (Airframe & Powerplant) license, FAA Inspection Authorization (IA), or other relevant certifications
• Strong track record of successful collaboration with Engineering, Quality Assurance, and IT teams
• Experience supporting Department of Defense (DoD) or other government/military aviation programs
• Evidence of continuing education, professional development, or participation in industry organizations

Requirements

• Ability to work on a computer for extended periods.
• Ability to communicate effectively via phone, email, and in-person.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to travel as required.
• Ability to work in an office or hybrid environment.