Digital Support Specialist I

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

About the Role

Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service.

• Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues.
• Contributing to the enhancement of customer satisfaction and retention.
• Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners.
• Addressing order issues across various vendors to optimize the delivery of our digital products.

Working conditions: Office environment with variable hours; may include weekends, holidays, and split days off.

Requirements

Education

High School Diploma or Equivalent

Experience

2+ years of experience in sales or customer service.

Skills & Abilities

• Fluent in English, with strong reading, writing, and speaking skills.
• Excellent organizational and multitasking capabilities.
• Ability to work both independently and collaboratively.
• Effective problem resolution skills for customer complaints.
• Demonstrate sound judgment in job performance.
• Prioritize tasks efficiently.
• Comfortable with prolonged periods of sitting and handling numerous calls.
• Proficient in computer usage and various software applications.

Preferred Qualifications

• Experience with consultative sales techniques, including needs analysis and closing.
• Strong problem-solving skills and ability to thrive in fast-paced settings.
• Effective communication skills to understand caller needs and provide solutions.
• Familiarity with cable/telephony products and services.
• Knowledge of Cable, Internet, Voice, and Mobile industries.
• Understanding of product information, packaging, pricing, and promotions.

Benefits

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.