Digital Support Specialist

About the OrganizationA leading financial services organization is investing in its Digital Support team to ensure customers receive exceptional assistance when navigating online and mobile banking services.The Digital Support team serves as a critical connection between customers and the technology they rely on every day. By combining exceptional customer service with practical problem-solving, the team helps customers confidently access and manage their accounts through digital channels.Position OverviewThe organization is seeking Digital Support Specialists to join its growing Digital Support team.This is a high-volume inbound call center role focused on helping customers troubleshoot digital banking issues and access online services. The position combines outstanding customer service with basic technical troubleshooting and is ideal for individuals who enjoy helping people, solving problems, and providing exceptional support.This is an entry-level opportunity designed for individuals seeking long-term career growth. Team members may begin in junior-level support positions and have opportunities to advance into technical support, quality assurance, supervisory, and specialized support roles as they gain experience and demonstrate performance.This is not an IT Help Desk, network support, or software development position. While candidates with an interest in technology are encouraged to apply, representatives primarily help customers navigate mobile banking applications, recover account access, resolve login issues, and understand digital banking tools.The ideal candidate brings strong customer service experience, excellent communication skills, reliability, and a passion for helping others.Key ResponsibilitiesCustomer SupportHandle high-volume inbound customer callsProvide exceptional customer service and supportBuild rapport and create positive customer experiencesResolve account access and digital banking questionsEducate customers on online and mobile banking featuresDigital Banking AssistanceAssist with password resets and username recoverySupport multi-factor authentication (MFA) and login-related issuesHelp customers navigate mobile applicationsGuide users through device settings and account accessAssist with browser cache and cookie clearing when appropriateTroubleshooting & Problem SolvingIdentify root causes of customer issuesAsk effective probing questionsWalk customers through step-by-step solutionsEscalate issues when necessaryDocument call information and issue trendsContact Center OperationsManage back-to-back inbound calls in a queue-based environmentMeet service-level expectations and schedule adherence requirementsMaintain quality customer interactions while balancing call volumeFollow established processes and proceduresSupport overall team performance goalsRequired QualificationsCustomer Service Experience1+ years of customer-facing experienceExperience handling customer inquiries and problem resolutionStrong verbal communication skillsAbility to de-escalate challenging interactionsAbility to work effectively in a fast-paced environmentTechnical AptitudeComfortable navigating smartphones and mobile applicationsAbility to explain technology to non-technical usersBasic troubleshooting skillsStrong willingness to learn new systems and processesInterest in technology or digital banking services preferredReliabilityStrong attendance historyAbility to work assigned schedules consistentlyDependable transportationCommitment to working scheduled weekends when requiredAbility to thrive in a structured, schedule-driven environmentWhat We're Looking ForSuccessful Candidates Will HaveStrong customer service mindsetExcellent communication skillsCritical thinking abilitiesProblem-solving aptitudePositive attitudeEmpathy and patienceReliability and consistencyStrong attendance and punctualityAbility to adapt to coaching and feedbackNot a Fit ForIndividuals expecting advanced technical support responsibilities from day oneCandidates who dislike high-volume phone supportCandidates unwilling to follow established schedules and attendance expectationsWhy Join?Opportunity for GrowthPotential for permanent employment based on performance and business needDefined career path from entry-level to further positionsOpportunities to move into Quality Assurance and specialized support teamsExposure to financial services and digital bankingOpportunity to develop customer service and digital support expertiseSupportive Training EnvironmentStructured onboardingHands-on coachingCall shadowing opportunitiesMentorship and peer supportMeaningful WorkHelp customers resolve important account and digital banking issuesMake a direct impact on customer satisfactionJoin a service-focused organization dedicated to helping customers achieve financial successWork EnvironmentOnsiteCollaborative team cultureFast-paced customer support settingStrong leadership support and trainingHours of OperationMonday-SaturdayJob Type & LocationThis is a Contract to Hire position based out of Colorado Springs, CO.Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Job Type & LocationThis is a Contract to Hire position based out of Colorado Springs, CO.Application DeadlineThis position is anticipated to close on Oct 22, 2026.Workplace TypeThis is a fully onsite position in Colorado Springs,CO. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.