Digital Support Specialist - Ambulatory - Hybrid

Key Responsibilities

• Deliver virtual coaching and real-time support to end users.
• Lead onsite training events.
• Analyze system data to identify optimization opportunities.
• Document and share caregiver feedback for continuous improvement.
• Partner with Principal and Technical Trainers to ensure content accuracy.
• Observe workflows and suggest curriculum updates.
• Test and validate lesson plans in training environments.
• Identify and report build/workflow inconsistencies.
• Credential in multiple Epic applications as needed.
• Provide at-the-elbow support during go-lives, upgrades, and rounding.
• Offer workflow enhancement and general IT support.
• Facilitate engaging classroom and virtual training sessions.
• Prepare materials and follow standard operating procedures.
• Foster a collaborative learning environment and adapt teaching methods to learner needs.

Exceptional Skills and Qualifications

• Bachelor’s Degree is required.
• A combination of education and experience may be considered in lieu of a degree.
• Minimum of two (2) years of healthcare and/or relevant IT training experience required.
• Strong instructional and presentation skills.
• Deep understanding of clinical workflows.
• Effective troubleshooting and communication abilities.
• Passion for continuous learning and improvement.