Digital Specialist II

About the role

As a Digital Platform Specialist, you will build an automation platform for WWT and customer personnel that streamlines and simplifies capacity ordering, provisioning, measuring, monitoring and reporting functions.

Responsibilities

• Develop requirements for the development, test, and operation of an “as-a-Service” automation platform capable of supporting WWT’s as-a-Service business and providing customer-facing XaaS capabilities.
• Provide subject matter expertise to lead day-to-day development and documentation efforts of WWT’s “as-a-Service” platform and to guide and evaluate Servicenow developer efforts.
• Manage and maintain the life cycle of WWT’s “as-a-Service” platform.
• Work with WWT and customer personnel to automate ordering, billing/Invoicing and asset management processes and data collection.
• Provide ServiceNow and digital platform expertise in the context of the ITIL framework and “as-a-Service” program operations.
• Lead demonstrations of WWT’s as-a-Service platform to internal and external resources.
• Develop presentations and other materials relating to WWT’s as-a-Service platform.
• Work with 3rd party tool providers to integrate measurement, monitoring, incident management and reporting capabilities into WWT’s as-a-service platform.
• Provide recommendations to WWT management and customers regarding development and deployment.
• Apply configuration management disciplines to maintain software revisions, security patches, hardening, and documentation.
• Maintain up-to-date documentation of designs/configurations.
• Maintain and monitor operational status of WWT’s as-a-service platform at all times.
• Create and determine required metrics for dashboards and reports.
• Follow up on engineering tasks for operational solutions and validate completion.
• Track and ensure routine operations maintenance tasks are completed in a timely manner.
• Ensure WWT’s as-a-service platform capabilities align with customers’ strategies and requirements.
• Work with other service providers to support areas of common interest.

  Qualifications

  • 10+ years’ work experience and bachelor’s degree in computer science or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
  • 5+ years of as-a-Service experience supporting corporate and customer as-a-Service program managers.
  • Prior experience achieving ISO 9001 registration for as-a-service business.
  • ITIL certification.
  • 5+ years’ experience developing, configuring, and customizing ServiceNow.
  • 2+ years’ experience integrating 3rd party measurement, monitoring, incident management and reporting software with ServiceNow.
  • Strong communication and interpersonal skills working with and through others to achieve goals.
  • Strong problem solving and troubleshooting skills.
  • Must possess excellent time management skills and the drive to work unsupervised.

  Benefits

  • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program