Digital Specialist I

About the role

Reports to: Digital & Payments Supervisor. Location: Onsite to start (Greenfield). Completes a variety of detail oriented and auditable daily activities while supporting the bank’s mission statement in a close, team-based environment.

Responsibilities

• Provide support for questions related to Debit and ATM cards, Reg E and non-Reg E claims and Digital & Payment Channels including Retail Online, Mobile Banking, Bill Payment, External Transfer and Person-to-Person payments
• Investigate reported issues related to customer access of Digital & Payment Channels. May include working directly with Bank Customer, Retail, and various vendors who manage and support the solutions
• Assist the Card Fraud and Claims Analyst with the processing