Digital Specialist

About the role

Upplause seeks an Account Supervisor to join our social team, working on one of our largest CPG accounts. An Account Supervisor should be a capable communications professional able to handle a broad variety of tasks with increasing independence and sound judgment. An Account Supervisor has the ability and experience to play a senior implementation role in client work. They must have superior writing, organizational, research and social media skills, be able to handle direct client contact and have the ability to be a good program developer, presenter and counselor.

Responsibilities

• Build strong relationships with internal teams using Agency resources to support Client's business effectively and seamlessly.
• Lead day-to-day client
• Effectively navigate teams when there are conflicting priorities
• Demonstrate advanced PowerPoint skills by writing first draft of a deck
• Demonstrate strong collaboration skills with agency teams including creative, strategy, project management and production
• Contribute during team meetings and has a point of view based on his/her understanding of the program, the brand and its competitors
• Proactively work to increase presentation skills- when speaking to clients and at team meetings.
• Begin to build and apply specialized expertise in particular subject or functional areas.
• Advocates for social first, audience-centric work
• Support Account lead across multiple projects running concurrently and manage time accordingly
• Maintains expert knowledge of client's business, category and competition
• Regularly informs Director and other leadership on business status, including escalation as needed
• Effectively develops and disseminates strategic direction across internal cross-functional teams
• Works in tandem with global counterparts and is responsible for collaboration and inclusion of relevant regional markets in the annual account planning and activation process
• Ability to support all aspects of a production ranging from idea delivery, pre-production, on-set and post-production in partnership with traditional and social specific producers

Qualifications

• 3-5 years of social media experience in a large agency setting
• An advanced understanding of social strategy, community management and social creative management
• Knowledge of social media platform capabilities and hands on experience working with them
• Willingness to learn, explore, and reinvent
• Effective written and verbal communications skills
• Advanced problem solving skills to help clients and agency work together
• Balances workload and tasks, communicating effectively with team members to reliably implement assignments on budget and on deadline