Digital Specialist
N C Machinery Co. · Seattle, WA · 5 days ago
Art & Creative$30.95–$37.95/hrFull-time
About the Position
We are seeking a motivated and experienced Digital Specialist to join our team, with a focus on our CAT digital Tool Programs. Key Responsibilities:
- Monitor performance dashboards for our Cat digital tool programs (e.g. VisionLink, Parts.Cat.Com, etc.), track KPIs such as adoption, data quality and user engagement.
- Collect, clean, and consolidate data from multiple sources (CRM, dashboards, Excel, etc.).
- Analyze data to find insights: trends, gaps, opportunities, areas of under-performing usage, anomalies, errors.
- Translate data into actionable insights and recommendations for internal stakeholders (service, sales, marketing).
- Create regular reports/visualizations for leadership that help inform strategy, tool improvements, customer success, growth.
- Work with technical teams (IT / BI) to maintain dashboards, ensure metrics are accurate, data pipelines work, and troubleshoot data issues.
- Support rollout and adoption: help identify training needs.
- Work with end users to support technical problems and provide training.
Qualifications
- Strong attention to detail; capacity to ensure data accuracy, integrity.
- Advanced Excel skills.
- Problem-solving mindset; ability to prioritize; good project management skills.
- Proactive, curious; willingness to dig into data and ask questions.
Success Metrics / KPIs
- Average adoption rates of digital tools by users / customers.
- Usage metrics (how frequently / how much features are used).
Employee Benefits
- A competitive benefits package that includes an hourly wage from $30.95 to $37.95 per hour.
- Retirement: 401k w/ Company Match and Profit Sharing.
- Paid Time Off: Paid Vacation, Holiday & Sick Leave.
- Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental.
- Vision Insurance: VSP Vision Insurance.
- Insurance: Company Paid Life, AD&D & Disability Insurance.
- Guidance Resources: Employee Assistance Program.
- Rewards: Quarterly Employee Recognition Cash Program.
- Discounts: CAT Products, Rental/Sales Discounts.
- Financial Access: Credit Union Membership is available.
- Growth/Stability: Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years.
- Tenure: Seniority Bonus, starting at 5+ years.
- Talent Referral Program: Employee Referral Bonus.
Pay
We offer a competitive benefits package that includes an hourly wage from $30.95 to $37.95 per hour.
Schedule
N/A