Digital Specialist

About the role

Upplause seeks an Account Supervisor to join our social team, working on one of our largest CPG accounts. An Account Supervisor should be a capable communications professional able to handle a broad variety of tasks with increasing independence and sound judgment. An Account Supervisor has the ability and experience to play a senior implementation role in client work. They must have superior writing, organizational, research, and social media skills, be able to handle direct client contact, and have the ability to be a good program developer, presenter, and counselor.

Responsibilities

• Build strong relationships with internal teams using Agency resources to support Client’s business effectively and seamlessly.
• Lead day-to-day client interactions.
• Effectively navigate teams when there are conflicting priorities.
• Demonstrate advanced PowerPoint skills by writing the first draft of a deck.
• Demonstrate strong collaboration skills with agency teams including creative, strategy, project management, and production.
• Contribute during team meetings and have a point of view based on understanding of the program, the brand, and its competitors.
• Proactively work to increase presentation skills when speaking to clients and at team meetings.
• Begin to build and apply specialized expertise in particular subject or functional areas.
• Advocate for social-first, audience-centric work.
• Support Account lead across multiple projects running concurrently and manage time accordingly.
• Maintain expert knowledge of client’s business, category, and competition.
• Regularly inform Director and other leadership on business status, including escalation as needed.
• Effectively develop and disseminate strategic direction across internal cross-functional teams.
• Work in tandem with global counterparts and ensure collaboration and inclusion of relevant regional markets in the annual account planning and activation process.
• Support all aspects of production ranging from idea delivery, pre-production, on-set, and post-production in partnership with traditional and social-specific producers.

Requirements

• 3-5 years of social media experience in a large agency setting.
• An advanced understanding of social strategy, community management, and social creative management.
• Knowledge of social media platform capabilities and hands-on experience working with them.
• Willingness to learn, explore, and reinvent.
• Effective written and verbal communications skills.
• Advanced problem-solving skills to help clients and agency work together.
• Balances workload and tasks, communicating effectively with team members to reliably implement assignments on budget and on deadline.