Digital Sales Manager | Fort Worth, TX

Team Leadership / Core Role

Hires, trains, coaches, and develops a high-performing sales and customer support team. Uses effective communication, coaching, and performance management to drive sales, profitability, quality, and service results. Develops ongoing training, development, and growth opportunities to effectively reward exemplary levels of sales, profitability, and quality metrics.

Leads the Internet Sales and Reseller teams through strong people leadership, product knowledge, and effective digital strategies for customer acquisition and growth.

Pricing / Digital Experience / Market Awareness

Drives sales growth and profitability through effective quoting and pricing strategies informed by competitor activity, market conditions, and customer opportunity.

Partners with eBusiness to use web analytics to identify and convert repeat sales opportunities across the customer buying journey.

Improves the digital customer experience across automated and human touchpoints, emphasizing automation of transactional activities while maximizing relationship-building opportunities.

Maintains awareness of competitor activity, industry trends, and emerging concepts through research, networking, and training. Applies current market and eCommerce knowledge to support informed strategic decisions.

Cross-Functional / Quality / Team Management

Builds strong partnerships with Finance, Credit, Trade Compliance, and other internal teams to improve compliance, order accuracy, and fulfillment efficiency for customers.

Sets team goals, reviews progress weekly, and measures sales efficiency, effectiveness, and customer service performance.

In collaboration with GM, responsible for developing career paths and growth opportunities for team members, encouraging competency and commitment to ensure employees are retained and have opportunities for growth within the organization.

Teaches and encourages growth in skills including selling and closing, TTI product / upgrading/alternative part offerings, incrementally increasing product and sales knowledge, and adding value to the customer experience.

Instills the TTI culture in each team member by applying best practices and TTI processes, focusing on customer service and strong business ethics, practicing an open-door policy, open communication, and portraying utmost ethical standards, resulting in a work environment that is professional and energetic.

Participates in budgeting and monthly P&L review with leadership.

Affixes to extended Sales & Service personnel as needed.

Participates in the TTI Total Quality Program by reinforcing defined processes and identifying opportunities for improvement.

Sales Operations Integration

Ensures accurate and timely use of CRM, reporting tools, and sales dashboards to support decision-making, accountability, and data integrity.

PARTNERS WITH LEADERSHIP AND CROSS-FUNCTIONAL TEAMS ON WORKLOAD PLANNING, LEAD FLOW, PROCESS OPTIMIZATION, AND SERVICE-LEVEL EXECUTION.

Standardizes sales processes and operating best practices to improve consistency, visibility, and execution across Internet Sales and Reseller teams.

Education and Experience Requirements

Business related bachelor’s degree and five years’ experience preferred, or equivalent combination of education and experience.

Three years’ experience as an Account Representative and Team Lead with documented success in building accounts and the ability to sell the full TTI line card also preferred.