Digital Sales Executive - Retail, Travel & Hospitality (Remote)

About the role

We are currently seeking a Digital Sales Executive - Retail, Travel & Hospitality (Remote) to join our team in San Francisco, California (US-CA), United States (US).

Responsibilities

• Drive new client acquisition by targeting executives and change agents in the Retail, Travel & Hospitality sectors and beyond
• Act as a trusted advisor to the C-suite, leading conversations that connect industry knowledge with Launch’s capabilities in digital product and customer experience
• Proactively originate demand within strategic accounts by identifying whitespace, crafting account-specific points of view, and converting insights into qualified pursuits
• Develop and execute account-based strategies (ABS) that lead to new buying conversations without relying on inbound pipeline
• Preserve a human-first perspective into every engagement—listening deeply, uncovering real business and customer challenges, and co-creating solutions that matter
• Partner with Launch’s design, product, and engineering experts to translate insights into bold, pragmatic solutions that drive measurable outcomes
• Act as the deal quarterback, orchestrating cross-functional teams (design, engineering, data, partners) to build cohesive, competitive solutions
• Define win strategies, align stakeholders, and drive structured deal progression across complex pursuits, always maintaining a focus on outcomes, not transactions
• Represent Launch in the market as a thought leader, able to articulate industry trends and the unique value Launch brings to solving them
• Consistently deliver new revenue growth while building long-term, trust-based client relationships

Requirements

• 8+ years of enterprise sales experience in digital, consulting, or product-led services with a strong focus on net-new business development in the Retail, Travel & Hospitality industries.
• Proven ability to sell complex, industry-led solutions into the C-suite (CDO, CMO, CXO, CIO/CTO) with confidence and credibility
• Experience selling digital product design, customer experience, application development and technology transformation
• Experience introducing and positioning AI and similar technologies in a human-centric, design forward manner within the Retail, Travel & Hospitality industries.
• A consultative, solution-oriented approach rooted in curiosity, listening, and industry insight
• Comfort navigating ambiguity and shaping opportunities in partnership with clients and internal teams
• Entrepreneurial mindset—self-starter, resilient, motivated by building something lasting
• Retail, Travel & Hospitality expertise with understanding of sector-specific challenges, opportunities, and buyer dynamics, including:
• Omnichannel commerce and unified customer profiles
• Supply chain and inventory visibility
• Guest/traveler journey orchestration
• Loyalty ecosystems and personalization at scale
• Industry-specific challenges such as seasonality, margin pressure, and shifting consumer expectations

Qualifications

• Proven track record of driving new revenue growth
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Passion for digital transformation and innovation
• Ability to manage multiple projects simultaneously
• Strong analytical and problem-solving skills

Skills

• Enterprise sales experience
• Consultative selling
• Account-based marketing
• Customer relationship management
• Strategic planning and execution
• Collaboration and teamwork
• Problem-solving and decision-making
• Communication and presentation skills
• Technical acumen in digital product design, customer experience, and technology transformation
• Experience with AI and similar technologies
• Understanding of retail, travel, and hospitality industries

Benefits

• Flexible working arrangements
• Competitive compensation package
• Health and wellness programs
• Professional development opportunities
• Employee recognition and rewards
• Community involvement and volunteer opportunities

Pay

The starting pay range for this remote role is $179,000 - $354,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

Schedule

This role is available on a remote basis.