Digital Revenue Manager - Enterprise - AMER

Programmatic Retention & Risk Management

• Own the GRR target of 90%+ across your book of 750 high-value enterprise accounts.
• Identify at-risk customers proactively (through data signals, metadata, and health indicators) and reactively (through escalations and churn signals).
• Design and execute dedicated save plays for every at-risk account - tailored to the customer's situation, contract stage, and risk profile.
• Maintain a systematic, always-on approach to risk detection and mitigation.

Revenue Protection & Growth

• Drive an NRR of 102%+ through well-timed, justified price growth aligned with customer value and market positioning.
• Manage renewal cycles end-to-end, ensuring timely and frictionless renewals at optimized pricing.
• Collaborate with Finance and Deal Desk to model pricing scenarios and renewal strategies across the portfolio.

Scalable Customer Nurture & Lifecycle Management

• Co-design and execute automated, metadata-driven nurture programs that engage every customer based on their specific situation, usage, contract timeline, and segment.
• Build and continuously refine digital lifecycle playbooks covering onboarding-to-renewal - with self-serve as the default and human intervention as the exception.
• Leverage AI tooling and automation to scale personalized outreach, health scoring, and engagement tracking across the full book of business.

System & Process Co-Creation

• Actively contribute to building the digital motion infrastructure - this includes self-serve portals, automated workflows, AI-assisted customer insights, and scalable communication frameworks.
• Partner with Operations, Product, and Engineering to define requirements, test solutions, and iterate on what works.
• Champion a "digital-first, human-when-it-counts" operating model within the team and the wider organization.

Personal Connection - Where It Matters Most

• Recognize that these are high-value customers who expect and deserve a personal touch at critical moments - escalations, renewals at risk, strategic pricing conversations, or key lifecycle milestones.
• Be the trusted face of Lansweeper when the moment calls for it, and know when to step in versus when to let the system work.

Hard Skills

• 3–5+ years of experience in Account Management, Customer Success, Retention, or Revenue Management within B2B SaaS.
• Experience managing a large book of business (hundreds of accounts) in a scaled environment.
• Demonstrated success owning or influencing GRR, NRR, renewals, churn reduction, or pricing strategy.
• Strong analytical capability — comfortable working with health scores, segmentation, usage metrics, and AI tools.
• Experience building or operating within a digital-first customer lifecycle or automated retention model.

Soft Skills

• Retention mindset — Anticipate risk before it becomes churn.
• Builder mentality — Create scalable systems, not manual workarounds.
• Commercial acumen & empathy — Navigate pricing conversations while building long-term trust.

Ai Specific Skills

• Leverage AI tooling and automation to scale personalized outreach, health scoring, and customer engagement tracking across a large book of business.
• Work with AI-assisted workflows to surface at-risk accounts, interpret customer health signals, and drive lifecycle communications — moving from manual intervention to intelligent, automated retention motions.

Team Info

You’ll join the Digital Revenue Team, reporting to the Senior Manager, Digital Sales. This is an individual contributor role primarily based in our Austin, TX hub (hybrid environment).

Our Offer

• Performance-based variable compensation tied to GRR and NRR outcomes.
• Comprehensive healthcare coverage + HRA 401(k) with 4% employer match.
• Generous PTO including vacation, personal days, sick leave, and bereavement leave.
• Paid parental leave.
• Hybrid working environment (Austin, TX hub-based).

Strong Employee Experience, Collaborative Culture, and Great Office Snacks

Opportunity to shape and grow within a newly established Digital Revenue function.

About Lansweeper

Lansweeper is the AI Cyber Asset Intelligence platform helping IT and Security teams gain full visibility, reduce cyber risk, and scale automation with confidence. In today's complex IT, OT, cloud, and IoT environments, fragmented asset data slows decisions and increases risk. We transform raw asset data into a continuously validated, trusted source of truth — so teams can move faster and act with certainty.

Our Culture

• One Team – United across boundaries.
• We Care – Customers and people at the center.
• We Grow – Learning, sharing, improving.
• We Deliver – Focusing on what truly matters.

AI Usage During Hiring Process

We use AI to support and not replace during the hiring process. HR decisions are made by our talent acquisition team. You can request more info at any time via [email protected]

Diversity Statement

It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.

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