Digital Revenue Manager

About the Role

We are seeking a results-driven, revenue-focused, tenacious, tech-savvy, and data-driven Digital Revenue Manager who thinks like a growth strategist. You'll marry behavioral insights with automation to run an efficient digital revenue loop, owning it end-to-end by aligning department strategy with the CEO/CVO's vision and business OKRs, setting the revenue plan, and translating complex customer trends into sharp operational workflows, optimized CRMs, and automated AI engagement. Supported by an on-staff Data Analyst, you'll also lead a team of Customer Success Specialists who carry out growth strategies with existing customers.

• Resilient & Fast-Paced: You thrive where data velocity is high (marketplace volume is scaling >50% YoY).
• Revenue-Hungry: You treat revenue leakage, abandoned carts, and inactive accounts as personal challenges to solve.
• Automation-First: You are a CRM power-user who leverages tech to amplify a small team's impact.
• A Driver: Goal and results obsessed, with a strict preference for scalable systems over manual relationship management.

Responsibilities

Strategic Alignment & Revenue Growth

• Align department strategy and priorities with the CEO/CVO's vision and business OKRs.
• Own the digital revenue plan: set strategic revenue goals and conversion targets.
• Turn insights into action: partner with the Data Analyst, tech team, and Marketing to convert customer behavior and cart-abandonment data into automated retention workflows.

Revenue Growth & Customer Segmentation

• Retain & Expand: Drive repeat business, digital portal adoption, and lifetime value (LTV).
• Protect Margins: Use data to systematically eliminate revenue leakage, bad discounts, and unnecessary refunds.
• Segment & Target: Tier clients to scale outreach via automated systems rather than manual labor.
• Fuel the Pipeline: Spot organic expansion opportunities in the data and collaborate with Marketing on targeted campaigns.

Tech, Automation & AI Integration

• CRM Optimization: Build and manage workflows, custom modules, and automated triggers.
• AI Roadmap: Partner with Marketing, IT, and Customer Care Manager to build adaptive onboarding forms, smart clarification questions, and dynamic pricing.
• Omnichannel Handoffs: Ensure data from AI chat assistants flows seamlessly to frontline staff without losing context.
• Maximize Every Channel: In partnership with marketing, use Adobe, CRM, AI, and other tech to capitalize on revenue creation and conversion across website, Google, all AI platforms, all social, email, Amazon, Walmart, and every other channel—tailored to specific customers and product brands.

Data Analytics & Reporting

• Deliver regular data analytics reporting with clear, actionable recommendations for leadership.
• Define data needs and convert database inputs into actionable, automated retention workflows.

Campaigns & Team Leadership

• Feedback Loops: Optimize automated feedback loops (e.g., driving regional referrals in TX).
• Team Leadership: Manage and mentor a small group of hybrid & remote customer success staff.
• Training & Talent: Partner with the Customer Care Manager to train Customer Care teams on CRM/AI tools; identify structural gaps and hire to support scaling workflows.

Requirements

• 3+ years in Tech Enabled Customer Success, Operations, or RevOps—ideally within E-commerce, B2B digital marketplaces, or tech-enabled distribution.
• CRM Power-User: Advanced capability in CRMs (Zoho or HubSpot are ideal), specifically designing workflows and cross-departmental triggers.
• E-Commerce Tech: Familiarity with modern platforms (Adobe Commerce/Magento is a major plus).
• Data Fluency: Proven ability to define data needs and convert database inputs into actionable, automated retention workflows.
• Mindset: A strict preference for building scalable systems over manual relationship management.

About Lab Alley

Lab Alley is making waves! We're proud to be recognized by Inc. 5000 as one of America's fastest-growing private companies and as one of the fastest-growing e-commerce companies in Austin, TX. Our mission is simple: to provide easy access to essential chemicals—on-budget, on-time, every time. We're building the "Amazon for Chemicals," and we're committed to doing it right.

Workplace Culture

Our core values are an integral part of our success, defining who we are:

• Care: We bring our core values to life in everything we do at Lab Alley. Therefore, every hire is aligned with our core values: We care about people and take pride in our work.
• Commitment: We believe success is characterized by our commitment to continuous improvement.
• Genuine: We believe in being real, authentic, and direct with those around us.
• Growth: Lab Alley encourages continual learning and leads with curiosity.
• Initiative: To be successful, we always strive to make things happen!
• Innovation: Lab Alley is driven by a relentless pursuit of innovation, constantly seeking new ideas, technologies, and approaches to enhance the experiences of our customers.
• Work Ethic: We believe a strong work ethic is about being fully engaged, resilient, and focused on tasks to ensure each project receives attention and consideration.

Beyond our work, we believe in giving back. With every purchase made through our e-commerce website, we partner with Ecodrive to plant a tree, contributing to a healthier planet and improved socio-economic conditions.

Benefits

• Comprehensive Benefits: Medical, Dental, Vision, Short Term Disability, Life & Accidental Death & Dismemberment, Supplemental Health Insurance, Wellness Program, Employee Discount Program.
• Financial & Time Off: 401k, Paid Time Off.
• Growth Opportunities: Organized team events, professional development, and clear career growth paths.

Schedule

This is a full-time position (40 hours per week, occasional overtime) with a typical schedule of Monday-Friday, 8 AM - 5 PM. This role reports to the CEO.