Digital Retail Implementation Consultant

About the Company

Tekion is positively disrupting an industry that has not seen innovation in over 50 years with the first and fastest cloud-native automotive platform. This transformative platform includes the Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers, and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire automotive retail ecosystem through one seamless platform, leveraging cutting-edge technology, big data, machine learning, and AI to bring together OEMs, retailers/dealers, and consumers. The platform enables highly configurable integration and enhanced customer engagement, delivering exceptional automotive retail experiences. Tekion employs nearly 3,000 people across North America, Asia, and Europe.

About the Role

We're seeking enthusiastic candidates with Retail DMS and/or dealership experience who thrive on challenges, push boundaries, and are passionate about delivering outstanding customer experiences. This role focuses on the initial phases of OEM retail product installation, ensuring on-time completion, and maintaining communication throughout the project timeline, including post-launch customer support. Our transparent and collaborative culture encourages both independent work and teamwork in an agile environment.

Responsibilities

• Oversee and facilitate dealership user training and support through the onboarding lifecycle and sustainment efforts.
• Provide Automotive Retail Desking and Digital Retailing training to automotive retail dealership staff.
• Obtain critical milestone signoffs from key dealership contacts.
• Proactively identify implementation risks and mitigate them effectively and efficiently.
• Manage 5-8 projects simultaneously.
• Organize training and setup items, maintain detailed notes, and complete all checklist items in the implementation runbook.
• Successfully complete an 8-10 week training program and demonstrate strong product and process knowledge retention.
• Maintain a positive attitude during high-stress situations with OEMs, dealer partners, and internal teams.
• Stay current with fast-changing SaaS solutions as a fast learner.
• Apply in-depth knowledge of the retail automotive industry, including terminology and dealership process flows.
• Utilize a deep understanding of Tekion products, including end-user workflows and configurations.
• Understand onboarding and sustainment processes, including the roles and responsibilities of adjacent internal teams.
• Represent Tekion professionally in all dealership interactions.
• Foster relationships with OEMs, dealership personnel, and stakeholders.

Requirements

• 2+ years of Retail DMS experience or equivalent in the auto industry.
• Proven experience implementing SaaS solutions in large and small auto dealerships.
• Experience working in an early-stage startup environment is a plus.
• Exceptional written and verbal communication skills, with the ability to interact with all levels of stakeholders.
• Ability to translate technical jargon into understandable terms for adult learners.
• Capability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams.
• 1+ years in a Project Management or Project Lead role is preferred.
• Travel (flying) is less than 25%.
• Normally receives little instruction on day-to-day work, with general instructions on new assignments.

Benefits

• Competitive compensation and generous stock options.
• 100% employer-paid top-of-the-line medical, dental, and vision coverage.
• Unlimited PTO, parental leave, and free snacks and beverages.
• Opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies.
• Be part of an early-stage, hyper-growth startup with opportunities to grow and prosper.
• Work on the latest and coolest home-grown technologies.
• A dynamic work environment with a strong sense of community and collaboration.
• An open and transparent culture that encourages innovation, rewards performance, and discourages hierarchy.
• Exciting opportunities for career growth and development.

Pay

Compensation Range: $60,000 - $100,000