Digital Retail Implementation Consultant

Duties & Responsibilities

• Oversee and facilitate dealership user training and support through the onboarding lifecycle and sustainment efforts.
• Provide Automotive Retail Desking and Digital Retailing training to automotive retail dealership staff and have fun while doing it.
• Obtain critical milestone signoffs from key dealership contacts.
• Proactively identify implementation risks and mitigate them effectively and efficiently.
• Manage 5-8 projects at one time.
• Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook.

Qualifications

• 2+ years of Retail DMS experience or equivalent in the auto industry
• Proven experience implementing SaaS solutions in large and small auto dealerships
• Experience working in an early-stage startup environment is a plus
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders
• Established ability to articulate technical jargon into consumable levels of understanding for adult learners
• Deep understanding of Tekion products, including end-user workflows and configurations
• In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows
• Knowledge and understanding of onboarding and sustainment processes, including adjacent internal teams' roles & responsibilities with the project
• Represent Tekion in a positive and professional way in all dealership interactions
• Foster relationships with all OEM, dealership personnel, and stakeholders

Benefits & Perks

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• An open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development