Digital Program Manager (DPM)

Your Responsibilities

• Run customer implementations from kickoff to go-live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting
• Oversee customer account management, including formal communications of product updates and roadmaps
• Travel to client sites for project kickoffs, training sessions, and other key project activities
• Leverage AI tools to streamline and optimize day-to-day responsibilities
• Analyze customer data to ideate and recommend new features and enhancements
• Maintain an accurate record of all customer interactions and transactions, reporting and escalating issues as needed
• Identify and develop new business opportunities with existing clients

Need-to-Haves

• A strong understanding of SaaS business models and large-scale software implementation projects
• Experience working at a financial institution or fintech company
• Excellent communication and negotiation skills
• A technical understanding of fintech products
• Experience working with agile engineering and design teams

Nice-to-Haves

• Customer-facing experience at an early-stage company
• Previous experience in a product or customer-facing role at a fintech or FinServ company
• Experience with data analysis tools such as SQL
• Familiarity with project management tools, customer success software and CRM systems
• A collaborative, entrepreneurial spirit

Benefits

• Competitive Compensation: Base salary range is $140,000 - $155,000, determined by previous experience and location. A generous equity package is offered.
• Wellbeing Credits (for US employees): $100 monthly health and wellness stipend for staying active and healthy!
• Lunch on us (for US employees): $100 weekly stipend for lunch or groceries.
• Unlimited PTO and Sick Days: Empower everyone to take the time they need without unnecessary red tape.
• Hybrid Working Environment: An actively expanding team, ideally our NYC-based team members will join us in the office three days a week to help make an engaging in-office culture a reality.