Digital Product Owner (Dealer Portal)
About the role
The Digital Product Owner plays a crucial role in managing the product backlog, translating business needs into clear user stories, and collaborating with cross-functional teams to ensure successful delivery.
Responsibilities
- Partner with stakeholders and end users to gather requirements and convert them into actionable user stories and supporting artifacts.
- Lead story elaboration and provide clarifications to delivery teams throughout the sprint/release lifecycle.
- Own and continuously refine the product backlog, ensuring items are clear, valuable, and ordered to maximize business impact.
- Prioritize features, enhancements, technical improvements, and defects using value, risk, dependencies, effort, and time sensitivity.
- Ensure backlog readiness by maintaining well-defined epics, user stories, acceptance criteria, and Definition of Ready/Done.
- Serve as the primary product liaison across business, technology, operations, compliance, and leadership stakeholders.
- Facilitate alignment by setting expectations, negotiating scope, and managing competing priorities across stakeholder groups.
- Coordinate release planning with IT, QA, DevOps, operations, training, and support teams.
- Support product and business leaders by contributing product insight and business domain knowledge to the execution of the digital and technology vision and roadmap for HCA’s digital channels.
Requirements
Minimum 5-7 years progressive experience in a business strategy or digital product management role with exposure to a dealer/customer facing environment and/or back-office operations. Experience working in Agile or hybrid delivery environments with ownership in backlog management, requirements gathering, user story development, and cross-functional coordination. Experience in leading implementation, testing, release activities, or process improvement initiatives preferred. Automotive or financial services industries preferred. Experience with dealer, sales enablement, or commercial portals preferred. Bachelor’s degree in Business, Information Systems, Computer Science, or a related field. MBA a plus. SAFe Agile and/or Six Sigma certification preferred. Salesforce certifications are a plus.
Qualifications
Minimum 5-7 years progressive experience in a business strategy or digital product management role with exposure to a dealer/customer facing environment and/or back-office operations. Experience working in Agile or hybrid delivery environments with ownership in backlog management, requirements gathering, user story development, and cross-functional coordination. Experience in leading implementation, testing, release activities, or process improvement initiatives preferred. Automotive or financial services industries preferred. Experience with dealer, sales enablement, or commercial portals preferred. Bachelor’s degree in Business, Information Systems, Computer Science, or a related field. MBA a plus. SAFe Agile and/or Six Sigma certification preferred. Salesforce certifications are a plus.
Skills
- Experience in leading implementation, testing, release activities, or process improvement initiatives preferred.
- Experience with dealer, sales enablement, or commercial portals preferred.
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
- MBA a plus.
- SAFe Agile and/or Six Sigma certification preferred.
- Experience in product management, including backlog management, user story development, acceptance criteria, and support across the product lifecycle.
- Working knowledge of CRM systems, business process management, digital workflows, and automation.
- Ability to make informed decisions, recommend process improvements, and support change initiatives.
- Ability to influence cross-functional teams without direct authority to drive aligned product outcomes.
- Experience managing end-to-end product delivery, balancing scope, quality, timelines, and customer value.
- Strong interpersonal and communication skills with the ability to collaborate across business and technology teams and present effectively to stakeholders, including senior management.
- Familiarity with personas, customer journey mapping, and data-driven analysis.
- Strong verbal and written communication skills, including the ability to present effectively to senior management.
- Working knowledge of system architecture, integrations, and related technical concepts preferred.
- Ability to manage multiple projects and vendor relationships simultaneously, with strong process discipline.
- Strong organizational and project coordination skills, including the ability to manage multiple priorities, vendor interactions, research, and analysis.
- Proficiency in business and presentation tools such as PowerPoint, Visio, Excel, Access, and Word.
Benefits
Commensurate with experience.
Pay
$88,000.00 - $136,400.00
Schedule
Full-time