Digital Product Manager III

About the role

The Digital Product Manager III leads the discovery, development, and performance of digital initiatives, capabilities, and/or products. This role collaborates with internal stakeholders to address complex business challenges and opportunities, optimizing the customer experience with best-in-class digital offerings. The position involves collecting, analyzing, managing, and reporting on key customer production and performance metrics.

Location: Atlanta, Georgia. Duration: Contract to hire.

Responsibilities

• Define and own the long-term strategy, roadmap, and expansion of specified digital products and/or capabilities.
• Manage performance data such as usage, sales, fraud, and other key metrics to provide forecasts and insights into market evolution.
• Guide associates in creating meaningful research and proposing data-driven ideas to close customer experience gaps in customer journeys.
• Own the customer journey for specific digital products and/or capabilities.
• Quantify investments in digital products and/or capabilities by creating agile, lean business cases, communicating their value to stakeholders, securing prioritization, and performing post-release analysis.
• Prepare and deliver presentations for senior leadership.
• Identify and manage both existing and emerging risks associated with assigned digital products and/or capabilities, ensuring risks are effectively monitored and controlled.
• Collaborate effectively in a matrixed organization with digital channel owners, UX leaders, business leaders, technology associates, and other stakeholders to advocate for the customer and execute strategic goals.
• Provide guidance for front-line associates about sales or service tools, including field training and communication.
• Review marketing collateral for accuracy and ensure digital products are promoted effectively.
• Stay informed about industry research on customer behaviors, new digital offerings, providers, and regulatory impacts, and keep department and business segment leaders updated.
• Manage vendor relationships, including responding to and sending requests, managing risk, and ensuring compliance.
• Lead and mentor others within the department.
• Assist senior management in evaluating technical skill levels among team members and curating development plans as needed.

Qualifications

• Bachelor’s degree and seven (7) years of related experience in digital banking, digital product management, business case development, or financial services. OR High School Diploma/GED and eleven (11) years of related experience in digital banking, digital product management, business case development, financial services, or business requirements/analysis.
• Familiarity or working knowledge of project management and/or software delivery methodologies (e.g., Agile).

Preferences

• Scaled Agile Framework (SAFe) Agilist or Product Owner/Manager certification.
• Experience with Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), or Consumer Due Diligence (CDD).

Skills and Competencies

• Ability to influence and resolve conflicts.
• Ability to work independently with high-level direction.
• Critical thinking and strategic planning skills.
• Demonstrated success in launching digital initiatives and/or major enhancements.
• Excellent organizational and project management skills.
• Strong written and verbal communication skills.
• Financial analysis and business case development expertise.
• Proficiency in Microsoft Office, JIRA, and Confluence.
• Proven ability to be effective in a shared services organization.