Digital Product Manager – Digital Account Opening

About the role

MVB is partnering with a market-leading Digital Account Opening provider to bring best-in-class account opening capabilities to our clients. The Digital Product Manager – Digital Account Opening owns this product from implementation through ongoing optimization, building the roadmap, managing the vendor relationship, and working across departments to make this a cornerstone offering for MVB.

Responsibilities

• Partner with the Director of Digital Product to develop and maintain the Digital Account Opening product roadmap, prioritizing features and enhancements based on client needs and business objectives
• Gather input from internal stakeholders and clients to inform the roadmap, making trade-off decisions when priorities conflict
• Stay informed on market trends, competitive offers, and regulatory changes that could impact the product strategy
• Develop project plans with clear timelines and milestones for product launches and enhancements
• Cook up with business stakeholders, compliance, risk, legal, and operations to ensure all requirements are addressed
• Partner with marketing and sales to develop go-to-market materials and client-facing messaging
• Serve as the primary point of contact for the Digital Account Opening vendor, managing the day-to-day relationship and escalating issues as needed
• Hold the vendor accountable to contractual commitments and service level agreements
• Work with the vendor to troubleshoot issues, test new features, and implement configuration changes
• Monitor key performance metrics including application completion rates, abandonment points, processing times, and client satisfaction
• Identify opportunities to improve the user experience and reduce friction in the account opening process
• Use performance data and client feedback to inform product enhancements and prioritization decisions
• Create and maintain training materials and documentation for internal teams and clients
• Provide product training to internal stakeholders and support client onboarding as needed

Requirements

• Bachelor's degree in Business, Computer Science, or a related field
• 5+ years of product management experience in financial services, preferably with exposure to digital banking products, account opening processes, or core banking systems
• Track record of successfully launching and managing digital products or platforms
• Understanding of web and mobile technologies, API integrations, and how digital banking systems work—enough to have credible conversations with technical teams and translate requirements effectively
• Working knowledge of banking regulations including USA PATRIOT Act, BSA/AML, and KYC/CIP requirements as they relate to account opening
• Strong communication skills with the ability to present to and influence stakeholders at all levels
• Self-starter who can identify what needs to be done and drive it to completion with minimal oversight

Qualifications

• Preferred MBA or advanced degree
• Experience with Digital Account Opening platforms or customer onboarding solutions
• Product management certification (e.g., Pragmatic Institute, Product School)
• Familiarity with core banking platforms and integration testing processes

Skills

• Product Management
• Stakeholder Management
• Vendor Management
• Analytical Thinking
• Customer Focus
• Collaboration

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage