Digital Product Manager

About the role

At SquareTrade, we help our customers when they need us most. As the market leader in protection plans, we touch the lives of millions of people across the world. Our success comes from delivering great service to our customers through a modern, digital platform.

Responsibilities

Support strategic initiatives that accelerate our roadmap for partner integrations and onboarding, enabling seamless connectivity, scalability, and exceptional customer experiences across our global partner ecosystem. Define and support the delivery and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes. Serve as a critical bridge between operations, customer experience, partner management, and technology. Work closely with subject matter experts across the business to deeply understand integration challenges, validate assumptions through product discovery, and translate insights into actionable priorities. Contribute to the strategic product vision, roadmap, and backlog to maximize enterprise and customer value. Partner with engineering and global product teams to drive solution design and reimagine the end-to-end partner integration experience. Define desired key results, enable teams to deliver best-in-class partner, customer, and customer service agent experiences, and directly influence overall business success through scalable, outcome-based delivery.

Requirements

4+ years of experience as a product manager within a technology development environment. Experience driving measurable business or product outcomes and delivering through iterative, incremental approaches. BA/BS Degree. Candidate must be located in EST.

Qualifications

• Have a curious, empathetic, customer-obsessed mindset
• Communicate clearly and build trust by fostering strong relationships with stakeholders and ensuring alignment through transparent updates and collaboration
• Use data to guide decisions, leveraging KPIs, partner feedback, and insights to support prioritization and influence product direction
• Engage in discovery and test-and-learn activities to validate assumptions and guide product direction
• Can decompose complex integration problems into manageable stories and create and prioritize a clear backlog for the product team
• Can support roadmap execution, aligning work with the product vision and providing timely input during development cycles to keep progress on track
• Can identify risks and concerns early, along with opportunities to deliver value
• Are flexible and adaptable, able to navigate ambiguity while maintaining focus on outcomes

Benefits

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
• Up to 4% company match into 401(k) and contributions into your company-sponsored pension
• $75/month budget to help prioritize your physical wellbeing
• $80/month stipend to subsidize connectivity costs
• Mental health resources including free 1:1 therapy, coaching sessions and digital resources
• Supportive leave policies
• Flexible Time Off Policy in addition to 9 Company Holidays
• Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
• Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
• Variety of corporate perks and discounts

Pay

SquareTrade estimates the possible base compensation for this role, if hired in the U.S., to be in the range: $110K-$170K

Schedule

Full-time