Digital Product Manager

Job Location: Cincinnati General Offices

About the role

You will oversee a digital product throughout its entire lifecycle, setting strategy and vision, understanding customer needs, and translating them into valuable, feasible, and usable products that deliver business benefits. In NA Fabric Care's Business Transformation team, you will be hands-on-keyboard in Airtable, architecting bases, automations, interfaces, and portals to define, build, deploy, and operate low-code digital tools that drive employee simplification and process improvement across the organization. You will own and grow real products that teams rely on daily, as well as innovate new approaches to drive organizational change through Airtable.

Responsibilities

• Build in Airtable, hands-on — design and maintain bases, tables, relational data models, automations, interfaces, and portals to deliver working simplification products end-to-end.
• Own the product vision, roadmap, and backlog — understand and represent customer needs within your Product Team, align the vision with stakeholders, communicate it often, and prioritize features according to business priorities.
• Define, track, and improve the Value KPIs for your product — user adoption, engagement, and productivity/time-savings gains.
• Define the Personas for your products to guide simplification and self-serve experiences for employee and external partner (agency/freelancer) end-users.
• Investigate bugs and issues, and define a plan to resolve them quickly — triage, prioritize, and drive fixes to keep products stable and trusted.
• Write and maintain documentation on new and existing products — clear, current documentation that strengthens stakeholder presentations, upskills team members, and clarifies product architecture for upgrades, migrations, or bug resolution.
• Plan, migrate, and train teams from existing tools into corporate solutions when ready — managing the transition and enabling end-users for smooth adoption.
• Manage interdependencies and integrations — understand relationships with other products/capabilities, and define new integration designs and implementation plans connecting Airtable solutions to enterprise data and workflows (e.g., APIs, Power Automate) across the broader NA Fabric Care product portfolio.
• Ensure product deployments comply with data governance, InfoSec, privacy, and regulatory requirements — including support for application registration, iRisk, pentest, and other stewardships and governance areas for the product(s) you support.
• Operate and govern the tools you build — support adoption, data management, and day-to-day operations in line with NAFC’s Airtable administration, governance, and operations standards; communicate system constraints and partner with collaborators to assess innovation opportunities and new business cases.

Requirements

• A Bachelor’s or Master’s degree in Computer Science, Informatics, Engineering, or a related field.
• Experience or demonstrated aptitude in digital product management, customer success, or related roles within complex, multi-stakeholder environments.
• Demonstrated ability to understand business needs and translate them into clear product intent, disciplined scope, and fit-for-use data and analytics capabilities.
• Strong organizational skills, with the ability to manage multiple priorities, dependencies, and workstreams in parallel.
• Familiarity with agile product development and DevOps ways of working.
• Understanding of data governance, privacy, security, and compliance requirements.
• Experience designing and implementing digital solutions using low-code/no-code platforms to simplify business processes and improve user experiences.
• Strong communication skills, with the ability to engage credibly with both business and technical stakeholders.
• Ability to work a hybrid schedule in the Cincinnati, OH-based office.

Preferred Qualifications

• Experience in Airtable or other low-code/no-code tools as a power builder — relational data modeling, automations, interfaces, portals, and API integrations.
• Experience building or working in a relational database, database design, and row-level security.
• Certification as Professional Scrum Master (PSM) or DevOps Foundations.
• Familiarity with integration and automation tooling (Power Automate, REST APIs, webhooks) to connect Airtable with enterprise systems.
• Exposure to GenAI productivity tools (e.g., ChatPG, M365 Copilot) and interest in applying AI/automation to simplify employee workflows.
• Experience developing and deploying production software or business applications, with a history of solving hard problems with creative solutions.
• Experience working with globally owned platforms and contributing to regional go-to-market, adoption, and value delivery.
• Experience with Python, Markdown, and GitHub.

Pay

Starting salary range: $85,000.00 - $122,200.00 per year.

Schedule

Full time