Digital Product Manager

About the role

The Digital Products team owns the digital experience for Clearview’s members and employees. The Digital Product Manager position directly influences and contributes to Clearview’s strategic digital roadmap. Through prioritization, recommendations, research and analysis you’ll design and implement Digital Product solutions for Clearview’s online and mobile banking product portfolio. You will immediately contribute through digital banking operations, testing, release readiness, issue management, requirements analysis, and product documentation. You’ll support and navigate new business demands from intake through execution throughout the product life cycle, including value prioritization and vendor selection.

Responsibilities

• Identify, gather and write business requirements for Digital Banking products and services.
• Document requirements, user stories and testing strategies, advocating for end-user needs in alignment with enterprise strategic goals.
• Assist with backlog refinement by helping define scope, document acceptance criteria, surface dependencies, and distinguish defects from enhancements or training needs.
• Partner with business stakeholders, technology teams, vendors, and subject-matter experts to validate that delivered functionality meets documented requirements and intended business outcomes.
• Build and maintain working knowledge of assigned digital banking products, vendor platforms, member journeys, business processes, and supporting systems.
• Participate in vendor meetings, product demonstrations, implementation activities, release reviews, and operational performance discussions.
• Support the intake and delivery of smaller enhancements by clarifying needs, evaluating impacts, coordinating dependencies, and tracking work through completion.
• Support release readiness by coordinating testing schedules, stakeholder participation, implementation checklists, communications, and post-release validation.
• Serve as an initial point of coordination for digital banking issues, including intake, triage, impact assessment, vendor escalation, status communication, and resolution follow-through.
• Contribute to product roadmap development by bringing forward operational insights, testing findings, user feedback, and improvement opportunities.
• Occasionally support product releases conducted outside normal business hours.
• Identify, document, prioritize, and track defects through resolution; confirm corrective actions through retesting and production validation.
• Maintain accurate product documentation, including process flows, requirements, test evidence, release notes, known issues, operating procedures, and product reference materials.
• Escalate material risks, production impacts, unresolved defects, and delivery concerns with clear documentation and recommended next steps.
• Apply strong attention to detail and structured problem-solving to evaluate issues, identify root causes, and make sound recommendations with limited information.
• Communicate effectively with both technical and non-technical audiences, including employees, vendors, project teams, and organizational leaders.
• Adhere to all organizational policies related to information security, privacy, fraud prevention, and regulatory compliance, including completion of required training and protection of confidential information.

Minimum qualifications

• Bachelor’s degree or equivalent experience required.
• 5 – 7 years of experience, preferably in a product role or with transferable experience.
• Experience in Product Management, Business Analysis, System Analysis or Project Management methodologies.
• Demonstrated ability to develop clear and concise user requirements.
• Demonstrated ability to manage priorities and stakeholder expectations.
• Experience working cross-functional teams in both waterfall and/or agile delivery methodologies.
• Ability to think critically and provide informed business recommendations.
• Ability to work independently with all levels of credit union stakeholders, external vendors and industry partners.
• Applies working knowledge of AI tools, systems, and methods to design, implement, and optimize solutions that enhance organizational performance.
• Ability to respond to shifting priorities and make decisions with limited data.

Preferred qualifications

• Software Development Lifecycle, launching and maintaining digital banking solutions.
• Financial-services industry experience.
• Digital payment solutions, including the cryptocurrency space.
• Experience building and training LLMs.