DIGITAL PRODUCT DESIGNER UX

Job Summary

At our organization, we prioritize the needs of the patient in all our endeavors. This commitment has led us to establish a new Center for Digital Health aimed at creating a cutting-edge integrated digital system. Our goal is to make healthcare more accessible, scalable, and sustainable, delivering an unparalleled digital experience. The User Experience (UX) Designer plays a central role in the Experience Design unit, focusing on the interactions users have with software or applications.

About the Role

The UX Designer analyzes, plans, and sequences interactions between users and digital properties. Using research insights from the Human-Centered Design process, they listen to patient and physician needs and respond with designs that align with our criteria for good design: ease, clarity, usefulness, and pleasure.

Responsibilities

• Analyzes research findings and recommendations to plan and deliver Use Cases, User Journeys, User Flow Diagrams, Navigation Structures, and Information Architecture to optimize the User Experience of our digital properties.
• Works closely with Product and Engineering teams to shape products that meet user needs, fulfill business requirements, and provide a seamless user experience across product discovery and development.
• Designs for various interfaces including browsers, responsive web, native apps, smartwatches, kiosks, web-connected health monitoring devices, and other consumer and health systems.
• Creates and delivers Storyboards, Wireframes, Interface Modules and Pages, Prototypes, and Design Specifications.
• Evaluates designs based on project-specific and enterprise-standard metrics, ensuring adherence to WCAG 2.0 AA Accessibility Standard.
• Collaborates with the Experience Design team to maintain, grow, implement, and refine our Digital Design Language.
• Facilitates Design Workshops and synthesizes divergent ideas into a cohesive Design Proposal.
• Provides oversight of vendors assisting with Experience Design scope of work.

Qualifications

• Strong working knowledge of WCAG 2.2 AA
• Experience reviewing designs and code for accessibility compliance
• Manual accessibility testing experience using: JAWS, NVDA (Windows/Web), VoiceOver (iOS), TalkBack (Android)
• Experience with Adobe Experience Manager (AEM), including component-level authoring and content review
• Experience using Figma for design review and annotations
• Experience using Jira for defect tracking and workflow management
• Ability to work independently across multiple product teams while partnering with designers and engineers
• Experience documenting accessibility findings using established audit and Jira processes

Preferred Qualifications

• Familiarity with the ARIA Authoring Practices Guide (APG)
• Experience using AI tools (GitHub Copilot, Codex, Claude, or similar) to improve accessibility workflows, documentation, or automation
• Experience applying accessibility guidance within a design system
• Experience with additional CMS platforms (Sitecore, Contentful, Drupal)
• Experience contributing to AEM component libraries
• Experience training or enabling content authors on accessible authoring practices
• Experience contributing to accessibility standards, playbooks, or internal documentation

Skills

• 5-7 years' experience in Design with demonstrated impact
• Understanding of the Human Centered Design (HCD) process
• Working knowledge of current User Experience methods
• Excellent visual communication skills and refined ability to clarify complex problems
• Excellent interpersonal and communication skills, including confident presentation skills
• Excellent ability to design on behalf of people with serious and complex medical conditions
• Understanding of the working methods of colleagues in Experience Design such as Researchers and Engineering
• Can communicate clearly to a project or executive team
• Demonstrated use of an iterative design cycle method to refine products
• Demonstrated knowledge of design tools and platforms (Adobe CS, Sketch, Figma, Mural, Invision etc.)
• Experience working in Scrum Agile methodology to define User Stories as part of sprint planning