Digital Platforms Coordinator

What you’ll do

• Support the day-to-day operation across web, app, and streaming, including event pages, digital products, subscription journeys, and viewing experiences.
• Gather stakeholder feedback and audience insights to help inform platform improvements.
• Collaborate with UX, developers, and vendors to support the planning, testing, and launch of digital enhancements.
• Use analytics (Google Analytics and platform data) to help evaluate performance and identify opportunities for improvement.
• Affiliate in managing CMS content, permissions, workflows, and documentation to keep platforms accurate and reliable.
• Affiliate in quality assurance efforts across ClevelandOrchestra.com, The Cleveland Orchestra App, and Adella by testing functionality, documenting issues, and validating fixes.
• Affiliate in supporting live streaming operations, including testing encoders and broadcasts; this involves occasional weekend hours during the season, with weekday schedule flexibility to balance them.
• Spot recurring issues and system gaps and help resolve them—formal QA experience is welcome but not required; we’ll teach you our standards.

What you bring

• 1-2 years of experience in digital marketing, product management, website management, or technology.
• Overall strong curiosity and interest in growing understanding of project management, product development, and digital platform operations.
• Experience using a CMS, website builder, or similar digital platform is preferred.
• Familiarity with HTML/CSS is a plus.
• Demonstrated interest in technology, digital products, websites, apps, or online platforms through work, coursework, internships, or personal projects.
• Ability to learn new technologies quickly and adapt to evolving digital platforms.
• Exceptional attention to detail and a methodical approach to identifying and resolving issues.
• Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
• Strong collaboration and communication skills; able to work effectively across teams while advocating for quality and accuracy.
• Familiarity with Google Analytics or an interest in learning digital analytics. Google Analytics Certification a plus.
• Experience livestreaming content preferred.
• Familiarity with classical repertoire a plus.