Digital Operations Manager

About the role

HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion, and belonging.

Responsibilities

• Serve as an operational liaison between key stakeholders and teams aligning internal processes and systems to provide the support required to service our customers.
• Lead demand planning and supply chain teams to align forecasts, inventory availability, and activation timing in support of revenue and service-level goals.
• Monitor warehouse and product suppressions, ensuring product availability and driving continuous improvement to support eCommerce performance.
• Coordinate with supply chain teams to monitor inventory availability, product status, and operational issues that may impact customer fulfillment.
• Identify, document, and support process improvement initiatives that enhance operational efficiency, data accuracy, and service levels.
• Maintain activation of documentation, processes, and reporting to support consistency and scalability.
• Prepare performance updates, insights, and recommendations for internal stakeholders.
• Monitor operational performance metrics and reporting to identify trends, risks, and opportunities for improvement.
• Support system enhancements, implementations, and business process changes by gathering requirements, coordinating testing, and validating outcomes.
• Collaborate with cross-functional teams to align product launches, promotions, and inventory planning.
• Participate in activities as appropriate to ensure the success of the organization.

Requirements

• Bachelor’s degree in business, marketing, eCommerce, or related field required.
• At least 3 years of experience in digital operations, supply chain, IT project managing, eCommerce, or related digital growth/strategy initiatives required; 5 years preferred.
• Working knowledge and familiarity with eCommerce vendor platforms preferred.
• Strong and effective communicator, written and verbal, including but not limited to presentations, writing reports, meetings, email, and phone communications required.
• Ability to identify and resolve problems by being resourceful and actionable required.
• Strong understanding of supply chain, operations, and IT processes, with ability to connect business needs to system capabilities, execution requirements, and customer impact.
• Demonstrated ability to work collaboratively, establish and leverage their network, and share resources cross-functionally required.
• Demonstrated ability to influence without authority, effectively guide a team, and make decisions within the framework of the organization’s strategic intent required.
• Demonstrated understanding of organizational mission and acts accordingly required.

Benefits

We offer benefits starting from Day 1. To learn more, visit www.HNIbenefits.com.