Digital Onboarding Product Owner

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

About the role

The Digital Onboarding Product Owner is an influential member of the Transition Services Team responsible for the creation and maintenance of the onboarding methodology and service delivery model. This role establishes the vision, goals, and strategy for the Unqork domain, working closely with IT, Product, and other business teams to define service delivery features and prioritize the development backlog. The role drives service delivery development with technology to maximize business value delivered in a fast-paced environment.

Responsibilities

• Apply in-depth expertise of Defined Contribution retirement plan administration/onboarding across multiple service delivery models and market segments.
• Maintain a superior understanding of Ascensus onboarding service delivery models and the external customer experience to ensure a customer-centric approach.
• Analyze trends impacting customers, competition, and the marketplace to identify unique solutions with quantifiable impact on organizational goals.
• Generate innovative ideas and business solutions using creativity, business knowledge, and analytics; assess and manage risk using sound judgment.
• Create sustainable long-term value for the organization and communicate value attributes clearly to inspire action.
• Work independently in complex situations, leading functional teams and projects with notable risk and complexity.
• Articulate the value proposition, define desired outcomes for product development, and establish metrics/KPIs to measure success.
• Drive innovative solutions and provide direction throughout the product lifecycle.
• Convey vision and goals at the beginning of each work increment.
• Represent the voice of the customer and engage with stakeholders to ensure accurate understanding of business needs.
• Collaborate with the scrum team on feature definition, translating complex business needs into detailed user stories with actionable acceptance criteria for Behavior Driven Design (BDD).
• Maintain an organized product backlog, capturing evolving requirements and adjusting priorities as needed.
• Participate in UX design sessions, discussions, and usability testing.
• Partner with the scrum team to plan and execute release-on-demand project implementations.
• Provide product owner review and approval of user stories upon completion; inspect product progress at the end of each sprint.
• Act as the primary point of contact for updates and feedback related to the product and team.
• Partner with Organizational Readiness on implementation strategy, rollout, adoption, and user support.
• Promote new capabilities to drive engagement and adoption.
• Demonstrate I-Client philosophy and Ascensus Core Values: People Matter, Quality First, and Integrity Always.
• Ensure the protection, security, and proper handling of all confidential data to prevent unauthorized access or disclosure.

Requirements

• Degree in Business, Technology, or a related field.
• Advanced proficiency with Microsoft Office applications and strong knowledge of Agile and SDLC methodologies.
• Minimum 10 years’ experience in Retirement and Financial Services.
• Minimum 5 years’ experience as a Product Owner or in a related Technology-based role.
• Demonstrated experience implementing and executing Agile practices with strong technical skills.
• Ability to work in a fast-paced environment and deliver high-quality work that adheres to all standards, regulatory, and audit requirements.
• Strong communication and writing skills with the ability to interact and influence at all levels of the organization.
• Demonstrated experience with facilitation, situational awareness, conflict resolution, negotiation, decision-making, and change management.
• Curious, detail-oriented, and possessing strong analytical skills.

No direct reports, but provides critical leadership and influence to Transition Services.