Digital Onboarding Product Owner

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

About the role

The Digital Onboarding Product Owner is an influential member of the Transition Services Team responsible for the creation and maintenance of the onboarding methodology and service delivery model. This role establishes the vision, goals, and strategy for the Unqork domain, working closely with IT, Product, and other business teams to define service delivery features and prioritize the development backlog. The goal is to maximize business value delivered through strategic planning and execution in a fast-paced environment.

Responsibilities

• Apply in-depth expertise in Defined Contribution retirement plan administration and onboarding across multiple service delivery models and market segments.
• Maintain a superior understanding of Ascensus onboarding service delivery models, external customer experience, and the competitive environment to ensure a customer-centric approach.
• Analyze trends impacting customers, competition, and the marketplace to identify and solve complex issues across business groups.
• Generate innovative and valuable business solutions using creativity, analytics, and sound judgment to assess and manage risk.
• Create sustainable long-term value for the organization by clearly communicating value attributes and inspiring action.
• Work independently with minimal guidance in complex situations; lead functional teams and projects with notable risk and complexity.
• Articulate the value proposition, define desired outcomes for product development, and establish metrics/KPIs to measure success.
• Drive innovative solutions and provide direction throughout the product lifecycle.
• Convey vision and goals at the beginning of each work increment.
• Represent the voice of the customer and engage with stakeholders to ensure an accurate understanding of business needs.
• Collaborate with the scrum team on feature definition, translating complex business needs into detailed user stories with actionable acceptance criteria for Behavior Driven Design (BDD).
• Maintain an organized product backlog, capturing evolving requirements and adjusting priorities as needed.
• Participate in UX design sessions, discussions, and usability testing.
• Partner with the scrum team to plan and execute release-on-demand project implementations.
• Provide product owner review and approval of user stories upon completion; inspect product progress at the end of each sprint.
• Act as the primary point of contact for updates and feedback related to the product and team.
• Partner with Organizational Readiness on implementation strategy, rollout, adoption, and user support.
• Promote new capabilities to drive engagement and adoption.
• Demonstrate Ascensus’ I-Client philosophy and Core Values: People Matter, Quality First, and Integrity Always.
• Ensure the protection, security, and proper handling of all confidential data to prevent unauthorized access or disclosure.

Requirements

• Degree in Business, Technology, or a related field.
• Advanced proficiency with Microsoft Office applications and strong knowledge of Agile and SDLC methodologies.
• Minimum 10 years of experience in Retirement and Financial Services.
• Minimum 5 years of experience as a Product Owner or in a related Technology-based role.
• Demonstrated experience implementing and executing Agile practices with strong technical skills.
• Ability to work in a fast-paced environment and deliver high-quality work that adheres to all standards, regulatory, and audit requirements.
• Strong communication and writing skills with the ability to interact and influence at all levels of the organization.
• Demonstrated experience with facilitation, situational awareness, conflict resolution, negotiation, decision-making, and change management.
• Curious, detail-oriented, and strong analytical skills.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses.