Digital Network Operator

About the role

We are seeking a highly motivated and skilled individual to join our team as a Digital Network Operator. This position plays a crucial role in ensuring the seamless execution of Tennis Channel’s Digital Operations Center, overseeing the delivery platforms for our direct-to-consumer (DTC) products. As part of a collaborative team of Operators and reporting directly to the Director, Digital Operations Center, this role will be at the forefront of supporting new and innovative DTC products while contributing to a fast-paced, dynamic environment that values precision, communication, and technical excellence.

Responsibilities

• Support the Tennis Channel+ and Pickleball TV apps as well as FAST channels.
• Operate Tennis Channel’s streaming Content Management System.
• Actively monitor all delivery platforms, and FAST channels, including Apple TV, Roku, Amazon Prime, Fubo, etc., to ensure continuous and smooth operations.
• Work on a rotating schedule that includes nights, weekends, and swing shifts.
• Operate the network router to ensure video feeds are being sent to their appropriate destination.
• Actively communicate with third party vendors to ensure services are scheduled and running appropriately.
• Complete pre-event checklists and conduct app/website reviews to proactively identify and address potential issues across platforms.
• Troubleshoot transmission errors, router issues, signal disruptions, and sync issues.
• Execute daily content operations processes, including image replacement and descriptions as well as video replay replacement to maintain high-quality content delivery.
• Identify product or design flaws and collaborate with the product development team to document and escalate all issues related to the Digital Operations Center that impact the consumer experience.
• Respond professionally and effectively to consumer inquiries regarding the DTC products with Tennis Channel Customer Service.

Requirements

• 3 years of experience in live streaming operations desired
• 5 years of experience in broadcast television is a plus
• Extensive experience operating Content Management Systems for live streaming
• Understanding of live sports broadcast is a plus
• Understanding of Broadcast Master Control and Transmission
• Strong understanding of digital delivery platforms and protocols
• Must be able to process information from many different sources such as transmission vendors, league offices, as well as Tennis Channel internal teams
• Experience operating Amagi Cloudport a plus
• Experience with SRT, HLS, and DASH, desired
• Deep operational knowledge of Apple TV, Roku, Tablets, iPhones, Androids, iPads, laptops, and Smart TV’s