Network Operator

About the role

This position works on a shift schedule that may include nights and weekends and rotates quarterly. In addition to core monitoring and support duties, this role is designed to reduce operational toil across the enterprise by taking ownership of repeatable tasks traditionally handled by Level 2 and Level 3 teams.

Responsibilities

• Maintain and improve runbooks and knowledge base documentation.
• Collaborate with engineering and operations teams to identify and automate repetitive tasks.
• Execute well-documented operational tasks transitioned from Level 2/3 teams.
• Resolve incidents independently and assist with complex incident troubleshooting and resolution.
• Create, monitor, and troubleshoot scheduled jobs.
• Monitor and respond to alarms from Valero I/S infrastructure and applications.
• Open and facilitate support calls with third party providers.
• Follow ITIL based service management processes (Change, Incident, Request).

Requirements

• High School Diploma or GED
• 2+ years of experience in a Technology or Network Operations Center in a large enterprise environment.
• 2+ years of experience with first level administration and troubleshooting of Windows Servers, virtual machines, and Telecom Circuits.
• Able and willing to work on-site, in-person at the Valero San Antonio location, required.

Preferred Qualifications

• Bachelor's degree (or higher) or foreign equivalent degree in Computer Science, Engineering, Information Technology or related field.
• Windows Server administration experience.
• Powershell scripting experience.
• VMware vSphere or other hypervisor experience.
• BMC Control-M Workload Automation experience.
• OpenText Operations Bridge, Network Node Manager, Network Automation or SMAX experience.
• Modern data protection platforms (e.g., Rubrik, Cohesity) experience.
• Microsoft System Center Operations Manager (SCOM).
• Cisco routing, switching, or UCS experience.

Skills

Problem-Solving
Initiative
Results Orientation
Interpersonal Skills

Benefits

Competitive Pay and Annual Bonus Program
100% match on 401(K) up to 7%, with immediate vesting
Company-sponsored Pension Plan
Comprehensive Healthcare and Wellness Programs
Valero Daycare Center
Employee & Family Wellness Center
State-of-the-art 24-hour Fitness Center free for employees and spouses with access to Tennis and Basketball Facilities