Digital Navigator (City of San Diego) - ACC

About the role

The American Connection Corps (ACC), an AmeriCorps program of Lead For America (LFA), is a service fellowship program aimed at helping communities build the digital connectivity necessary to expand opportunity and economic mobility. ACC Members spend a year serving with locally-rooted organizations, helping address the digital divide and strengthen access to opportunity. Through their service, they gain hands-on experience, build in-demand skills, and explore career pathways while making a tangible impact in their communities.

About the City of San Diego

The City of San Diego's SD Access 4 All's Digital Navigator Program is a community-focused initiative dedicated to improving digital equity. We provide hands-on assistance with internet access, devices, and digital literacy, helping people confidently navigate essential online services such as healthcare, education, employment, and government resources. Our goal is to make technology accessible and usable for everyone, regardless of background or skill level.

Position Overview

The Digital Navigator Service Member will serve with the City of San Diego's SD Access 4 All initiative to advance digital equity and inclusion across the community. The Member will provide personalized, one-on-one assistance and group-based support to residents seeking affordable internet access, devices, and digital skills training. Through outreach, education, and direct service, the Member will help bridge the digital divide by empowering individuals to confidently access and use technology for healthcare, education, employment, government services, and everyday communication.

Key Responsibilities

• Digital Navigation & Community Support: Provide individualized digital navigation services to community members, including assistance with using technology, basic digital skills training, informational referrals to available community resources, and high-quality customer service, under staff direction
• Resource Navigation: Assist residents by providing information and guidance on accessing affordable internet service, low-cost devices, and other digital access resources
• Community Outreach & Education: Conduct outreach and engagement activities to increase awareness of SD Access 4 All resources and services
• Community Partnership Support: Assist staff with building and maintaining collaborative relationships with community-based organizations, libraries, schools, and other stakeholders to strengthen digital inclusion efforts
• Data Collection & Program Support: Track participant interactions, service outcomes, and program data using established reporting systems (HubSpot) in accordance with established procedures and under staff guidance
• Evaluation Support: Collect participant feedback and success stories to support program evaluation and continuous improvement
• Program Support: Assist staff with special projects, outreach activities, and other program initiatives that advance SD Access 4 All

Learning & Development Opportunities

As an ACC Member, you will receive structured training and support throughout your service year, including:

• A two-week-long virtual orientation with the national cohort to kick off the service year
• A week-long, in-person national Winter Institute convening with your ACC cohort — travel, lodging, and a per diem stipend are fully covered
• Twice-monthly virtual training on skills for service, including project management, asset-based community development, grant writing, and serving vulnerable populations, plus self-paced curricula with opportunities to earn badges and credentials
• A structured community listening tour at the start of service to understand local needs, assets, and opportunities
• Dedicated 1:1 support from a Lead For America Program Coordinator and twice-monthly peer pod meetings for networking and professional development
• Access to a national network of ACC Members, alumni, and community partners

Requirements

• Passion for community service and connecting your neighbors to the digital tools, skills, and opportunities they need to thrive
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively within a team
• Interest in gaining experience in community development or digital inclusion

Eligibility

• Be a U.S. Citizen, National, or Lawful Permanent Resident
• Hold a high school diploma or GED equivalent
• Be 17 years of age or older by the start of service
• Have not already served four (4) or more AmeriCorps State/National terms

Timeline

We are currently recruiting Members to serve from September 8th, 2026 - August 13th, 2027. Members will serve full-time (approximately 40 hours per week), completing 1700 hours of service over the course of the term.

Application Process

Submit Your Application: Complete the application on the next page to join our general talent pool

Host Site Review: Our host site organization will review your application, and invite those moving forward to interview

Lead For America Interview: Finalist candidates will be invited to interview with the Lead For America team

Benefits

• A $33,000 living stipend (dispersed bi-weekly over the course of the service term)
• A $7,395 Segal Education Award through AmeriCorps, which can be applied to education-related expenses after the program concludes (including repayment of qualifying student loans)
• Healthcare coverage (if applicable)
• Access to childcare benefits
• Student loan forbearance during your year of service
• Fully-funded ACC Winter Institute during the year

Note

This program is available to all. All program documents, including compliance history information, may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g. Braille, large print, audiotape, American Sign Language), should contact us at ACCinfo@leadforamerica.org