Digital Navigator (SER Jobs) - ACC Member

About the role

The American Connection Corps (ACC), an AmeriCorps program of Lead For America (LFA), aims to help communities build digital connectivity for expanded opportunity and economic mobility. ACC Members serve with locally-rooted organizations, addressing the digital divide and enhancing access to opportunity.

About SER Jobs

SERJobs, founded in 1965, serves individuals from low-income communities through education, training, employment, and financial empowerment services. With locations in Houston, Galveston, and Fort Bend, SERJobs impacts over 13 counties across the Texas Gulf Coast.

Position Overview

The Digital Navigator assists community members in obtaining affordable home internet service, devices, and digital skills coaching. This role supports equitable access to technology and empowers clients to become effective home internet users.

Key Responsibilities

• Receive, return, or initiate participant contact and provide digital navigation assistance and education
• Assess connectivity needs, device needs, digital skill priorities, and navigation goals using approved assessment tools
• Provide information and support for free or affordable home internet service options and assist clients in applying for and securing service
• Offer information and support for affordable computers or internet-connected devices and assist clients in acquiring appropriate devices
• Coach participants on basic digital skills, internet use, online services, and priority applications through in-person, phone, and online support
• Track participant progress, maintain accurate records, and document service activities and participant outcomes for staff review and reporting
• Connect participants with additional digital training, community resources, or partner referrals when needed

Requirements

• Passion for community service and connecting neighbors to digital tools, skills, and opportunities
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively within a team
• Interest in community development or digital inclusion

Eligibility

• U.S. Citizen, National, or Lawful Permanent Resident
• High school diploma or GED equivalent
• At least 17 years old by the start of service
• No more than four previous AmeriCorps State/National terms

Timeline

We are currently recruiting Members to serve from September 8th, 2026 - August 13th, 2027. Members will serve full-time (approximately 40 hours per week) and complete 1700 hours of service over the course of the term.

Application Process

To apply, complete the application on the next page to join our general talent pool. Host sites will review applications, and finalists will be invited to interview with Lead For America.

Benefits

• $33,000 living stipend dispersed bi-weekly
• $7,395 Segal Education Award for education-related expenses (including loan repayment)
• Healthcare coverage (if applicable)
• Childcare benefits
• Student loan forbearance during service
• Fully-funded ACC Winter Institute during the year

Note

The ACC program does not offer part-time or remote member positions at this time.