Digital Navigator

Job ID: #CA-SS. Apply by August 21, 2026 at 11:59 PM.

About the Role

The Digital Navigator provides patient navigation, health system education, and digital technology support to patients, parents (guardians), and families participating in an NIH-funded pediatric clinical research study evaluating telehealth-enabled Family-Centered Rounds (FCR) in the Pediatric Intensive Care Unit (PICU). The Digital Navigator facilitates virtual FCR workflows for families in the clinical trial, including attending virtual FCR encounters to support families, troubleshooting issues in real-time, and advocating for FCR best practices.

Using a patient- and family-centered approach, the Digital Navigator assists families in overcoming barriers to participation by assessing technology needs, providing digital literacy and equipment support, facilitating access to resources, coordinating intervention activities, identifying and addressing other needs to optimally engage in FCR, and supporting equitable participation in the study.

This position supports an NIH-funded clinical trial evaluating telehealth-enabled Family-Centered Rounds (FCR) to improve family engagement, family psychosocial outcomes, communication, and access to care for hospitalized children. The Digital Navigator works collaboratively with physicians, nurses, Health IT Education, research staff, community-based health organizations, and Patient and Provider Advisory Boards to support successful implementation of the intervention while promoting family-centered communication and equitable access to digital health technologies.

Responsibilities

• Support and Advocacy Duties (75%): Provide patient navigation, digital technology support, and advocacy during virtual Family-Centered Rounds (FCR). Troubleshoot real-time issues, educate families on telehealth technologies, and ensure equitable participation in the study.
• Administrative Duties (20%): Document interactions, maintain accurate records using electronic systems, and manage multiple priorities with strong organizational skills.
• Collaboration Duties (5%): Work independently while collaborating effectively with multidisciplinary clinical and research teams, including physicians, nurses, and advisory boards.

Requirements

• Bachelor’s degree in a related area and/or equivalent experience/training.
• Experience with databases, medical record systems, Microsoft Word, Excel, and associated software.
• Experience working with pediatric patients and families.
• Experience documenting interactions and maintaining accurate records using electronic systems.
• Experience working at a hospital or university.
• Fluency in English and Spanish.
• Excellent interpersonal, verbal, and written communication skills.
• Strong digital literacy skills and the ability to learn and support telehealth technologies, mobile devices, and computer applications.
• Ability to educate and support patients and families with varying levels of digital literacy.
• Knowledge of patient- and family-centered care principles.
• Ability to communicate effectively with culturally and linguistically diverse populations.
• Ability to work independently while collaborating effectively with multidisciplinary teams.
• Strong organizational skills with the ability to manage multiple priorities and maintain accurate documentation.
• Ability to exercise sound judgment, maintain confidentiality, and provide compassionate, patient-centered support.
• Experience working individually and as a team member in a diverse workforce.

Preferred Qualifications

• Successful completion of the UC Davis Health Spanish Bilingual Skills Assessment Program.
• Experience in patient navigation, patient advocacy, community health, healthcare, customer service, or similar patient-facing roles.
• Experience supporting telehealth or digital health technologies.
• Experience working in a healthcare or clinical research environment.
• Experience educating families on telehealth technologies, mobile applications, and computer applications in a hospital setting.

Pay

$26.72 - $41.30 per hour.

Schedule

• Full-time (100% time).
• 8-hour shifts, primarily during weekday morning rounds (Monday-Friday).
• 100% on-site at Ticon II (HSP088).

Benefits

• High-quality, low-cost medical plans for you and your family.
• UC-paid dental and vision coverage for you and your family.
• Retirement plans, including Pension and other Retirement Savings Plans.
• Supplemental insurance (life, disability, pet, legal, accident, critical illness, hospital indemnity).
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance, and Pay for Family Care and Bonding.
• Lactation Support Program and family care discounts.
• Employee Well-being resources and programming.
• On-site Employee Assistance Program with free mental health services.
• Paid holidays, vacation, and sick time as outlined in UC policies.
• Continuing Education (CE) allowance and Staff Education Reimbursement Program.
• Access to free professional development courses and learning opportunities.
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program.

Physical and Environmental Demands

• Physical Demands:
  • Standing: Frequent (3 to 6 hours).
  • Walking: Frequent (3 to 6 hours).
  • Sitting: Occasional (up to 3 hours).
  • Pushing/Pulling 0-25 lbs: Occasional (up to 3 hours).
  • Bending/Stooping: Occasional (up to 3 hours).
  • Squatting/Kneeling: Occasional (up to 3 hours).
  • Twisting: Occasional (up to 3 hours).
  • Climbing (e.g., stairs or ladders): Occasional (up to 3 hours).
  • Reaching overhead: Occasional (up to 3 hours).
  • Keyboard use/repetitive motion: Frequent (3 to 6 hours).
• Environmental Demands:
  • Chemicals, dust, gases, or fumes: Occasional (up to 3 hours).
  • Loud noise levels: Occasional (up to 3 hours).
  • Marked changes in humidity or temperature: Occasional (up to 3 hours).
  • Microwave/Radiation: Occasional (up to 3 hours).
  • Operating motor vehicles and/or equipment: Occasional (up to 3 hours).
  • Extreme temperatures: Occasional (up to 3 hours).
  • Uneven surfaces or elevations: Occasional (up to 3 hours).
• Mental Demands:
  • Sustained attention and concentration: Continuous (6 to 8+ hours).
  • Complex problem solving/reasoning: Frequent (3 to 6 hours).
  • Ability to organize & prioritize: Continuous (6 to 8+ hours).
  • Communication skills: Continuous (6 to 8+ hours).
  • Numerical skills: Occasional (up to 3 hours).
  • Constant interaction: Frequent (3 to 6 hours).
  • Customer/Patient Contact: Continuous (6 to 8+ hours).
  • Multiple concurrent tasks: Occasional (up to 3 hours).

UC Davis is a smoke- and tobacco-free campus. This position requires in-person presence in the PICU during weekday morning rounds (Monday-Friday).