Digital Navigator

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast, and Southern Gippsland. With more than 15 main sites—including hospitals, centres, and clinics—we provide comprehensive care from welcoming newborns to supporting older people, alongside a full range of services in between. Over 22,000 dedicated staff are focused on delivering exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development, encouraging all employees to strive and thrive.

About the role

We are seeking a motivated Digital Navigator to work as part of our Interconnected Care Program, expanding care outside of hospital through digitally enabled solutions. This fixed-term part-time role (38 hours per fortnight) is available until June 2027, based at Alfred Health sites.

You will help patients, carers, and clinicians engage with digital health tools, including apps, portals, and remote monitoring devices. The role focuses on patient onboarding, technical support, and administrative coordination to ensure safe and efficient, digitally enabled care.

Responsibilities

• Onboard and support patients using digital platforms and devices
• Provide first-line technical support to patients and staff
• Support patients with appointments, communications, and records
• Maintain accurate documentation and patient lists
• Support administrative tasks and workflow improvements

Requirements

• Certificate III/IV in Business/Medical Administration (or equivalent)
• Strong digital skills and confidence supporting others with technology
• Excellent communication and organisational skills
• Experience supporting diverse patients, including those with low digital literacy
• Professional, adaptable, and committed to patient-centred care

Benefits

• Salary packaging and novated leasing through Maxxia
• Onsite car parking (subject to availability) and bike parking opportunities, deducted pre-tax
• Access to fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness
• Childcare services at The Alfred managed by KU Children’s Services

Note: In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, healthcare workers in Category A or B roles are required to be vaccinated against influenza or hold an acceptable medical exemption.