Digital Media Coordinator

About the role

You will play a crucial role in supporting our internal and external clients throughout the entire lifecycle of their advertising campaigns. From the moment an order is placed to the successful launch of a campaign, you will be at the forefront, ensuring every detail is communicated and executed.

Responsibilities

• Communicate with sales teams on orders as needed for fulfillment
• Streamline internal communication across US and offshore digital media teams
• Responsible for accurately handling and solving customer inquiries
• Acts as a liaison between customers and fulfillment teams, either internally or through third-party providers/vendors
• Resolve issues by taking the appropriate action and knowing when to escalate issues to a management level
• Must be able to speak confidently and comfortably in a room and remotely with internal and external stakeholders

Coordinator Responsibilities

• Traffic and maintain new campaign orders and modification orders for digital media channels
• Audit, traffic and assign orders and performance questions to the appropriate digital media team members
• Provide clear direction for order fulfillment, including identifying issues and required assets
• Cook up with internal teams to meet SLA benchmarks and ensure deadlines are met
• Fulfill products as ordered and support during product lifecycle
• Continuously adapt to a variety of changing systems and an evolving product mix
• Conduct weekly pacing checks and proactive management tasks
• Resolve issues from internal and external stakeholders via the Digital Sales Operations Help Desk
• Assist with cross-training exercises and special projects, as assigned

Qualifications

• 2+ years in a digital coordinator or similar role
• Strong organizational and project management skills, with attention to detail and a sense of urgency
• Ability to work independently and as part of a team in a fast-paced, hybrid environment, as well as adapt to an increased workload when others are out-of-office
• Proactive, solutions-oriented, and coachable professional with excellent written and verbal communication skills
• Strong listening skills, empathy, and the ability to relate to clients effectively
• Strong working knowledge of MS Office Suite (Outlook, Word, Excel)
• Experience with platforms like Google Ads, Yahoo DSP, email marketing platforms, Facebook Ads Manager, Google Business Profile, JIRA, etc. is a plus

Benefits

• Participation in a retirement plan
• Life and disability insurance
• Health, dental and vision plans
• Flexible spending accounts
• 15 paid vacation days
• 2 paid personal days
• 9 paid holidays
• 40 hours of paid sick leave
• Parental leave
• Employee stock purchase plan

Pay

The base salary for this position is $21.63 to $24.03. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location.

Schedule

This role reports into our Hunt Valley, MD office on a hybrid schedule with an average of 3 days per week in the office and 2 days working from home.