Digital Manufacturing Analyst I

Primary Responsibilities

• Digital and Manufacturing Applications & Data Support: MES applications, issue resolution, configuration validation, and end-user support.
• Gather and analyze business requirements to support manufacturing systems and reporting needs.
• Affiliate with manufacturing data collection, validation, and reporting processes.
• Develop and maintain dashboards and data visualizations to support plant performance and decision-making.
• Document system configurations, workflows, and support procedures.

Operational Technology & Hardware Support

• Install, configure, and support shop-floor hardware including industrial PCs, operator terminals, scanners, and printers.
• Troubleshoot hardware, software, and peripheral issues impacting production operations.
• Cook up hardware deployments, upgrades, and replacements across manufacturing sites.
• Maintain inventory tracking and lifecycle management of OT assets.

Incident & Support Management

• Triage and resolve tickets related to MES, OT systems, and manufacturing applications.
• Provide escalation support for more complex or cross-system issues.
• Document incidents, resolutions, and recurring issues within ticketing systems.
• Follow established support processes while contributing to continuous improvement of workflows.

Continuous Improvement & Collaboration

• Identify opportunities to improve manufacturing systems, processes, and data reliability.
• Partner with manufacturing, engineering, and IT teams to align systems with production needs.
• Support integration between MES and enterprise platforms such as ERP systems.
• Communicate technical issues and solutions clearly to both technical and non-technical stakeholders.